Annelle Twomey Bone
Customer Service
Shreveport,LA
Summary
After 25 years of experience working closely with animals in all settings, I am skilled, efficient, and passionate about all facets of animal care and welfare and am an asset to any workplace focused on animals and their place in the community.
Now with my focus on Customer Service, I have taken my organizational and conversation skills to a new level. I believe I will benefit any company for which I work , bringing my accumulated abilities to the table.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
01.2023 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Child Caretaker
AYRAAM Farms
01.2018 - 01.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities.
- Encouraged creative expression through arts and crafts activities, nurturing each child''s artistic talents.
- Developed strong relationships with parents to better understand each child''s unique needs and preferences.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Established trust with families by demonstrating reliability, punctuality, and genuine care for their children.
Animal Care Specialist
Denham Springs Animal Shelter
10.2011 - 10.2014
- Managed the ringworm section at DSAS with approximately 100 cats and kittens, reducing incidence of cases to none.
- Cared for kittens and cats, specializing in treating ringworm and upper respiratory illnesses.
- Worked with the public, handling adoptions, emergencies, complaints and returns.
- Cared for and handled dogs including feeding, medicating, vaccinating and handled emergencies.
- Assisted in Animal Control for the city; responded to calls, evaluated situations for abuse and neglect, captured animals and transported them to the shelter.
- Bathed and groomed both dogs and cats and transported them to Adoption Days at Petco.
Small Animal Care Technician
Petco
01.2011 - 10.2011
- Cleaned habitats for small animals including small rodents, amphibians, and birds.
- Operated cash register and computer.
- Assisted customers in selection of pets and products.
- Stocked and arranged shelves with a wide variety of pet care and pet food products.
- Worked with the Animal Shelter to facilitate "Adoption Days" held each weekend.
Kennel Care Technician
Lankhar Kennels
01.2002 - 01.2010
- Performed all animal grooming duties for cats and dogs.
- Ordered, unloaded, and stored feed and supplies.
- Collected and recorded animal information such as weight, size, physical condition.
Veterinarian's Assistant
Broadmoor Animal Hospital
01.1996 - 01.2001
- Handled and restrained animals during veterinary procedures.
- Cleaned and maintained kennels and facilities to control the spread of disease.
- Monitored animals recovering from surgery and notified veterinarians of any unusual changes or symptoms.
- Assisted veterinarians in examining animals while they determined the nature of illnesses or injuries.
- Provided emergency first aid to sick and injured animals.
- Administered medication, immunizations, and blood plasma to animals as prescribed by veterinarians.
- Provided assistance with euthanasia of animals and disposal of corpses.
- Prepared feed for animals according to specific instructions.
- Stocked treatment and exam rooms with appropriate supplies.
- Scheduled appointments and assisted clients.
- Exercised animals and provided them with companionship.
- Dusted, sprayed, and bathed animals to control insect pests.
- Groomed, trimmed, and clipped animals' coats.
- Performed accounting duties, billed clients for services and maintained inventories.
Education
St. Vincent Academy
Shreveport, LACommunications
Kaplan University
05.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Relationship building
- Complaint resolution
Timeline
Customer Service Representative
Teleperformance USA
01.2023 - 10.2024
Child Caretaker
AYRAAM Farms
01.2018 - 01.2022
Animal Care Specialist
Denham Springs Animal Shelter
10.2011 - 10.2014
Small Animal Care Technician
Petco
01.2011 - 10.2011
Kennel Care Technician
Lankhar Kennels
01.2002 - 01.2010
Veterinarian's Assistant
Broadmoor Animal Hospital
01.1996 - 01.2001
Communications
Kaplan University
St. Vincent Academy
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