Annelly Castro
New Fairfield,CT
Summary
Highly skilled in delivering exceptional customer service, I excel at building rapport, understanding client needs, and providing solutions. Highly adaptable and quick-learning professional. Able to work under pressure, or in a highly paced environment. I bring a positive and problem solving mindset to every task.
Overview
6
6
years of professional experience
Work History
Associate
Express
03.2024 - 07.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Stop & Shop
Stop & Shop
06.2023 - 08.2023
- Strengthened communication skills through regular interactions with others.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service
Stop & Shop
Stop & Shop
10.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
Cashier
JJJ Wong Corp
10.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
New Fairfield High School
New Fairfield, CT06.2022
Skills
- Customer Service
- Time Management
- Attention to Detail
- Decision-Making
Timeline
Associate
Express
03.2024 - 07.2024
Stop & Shop
Stop & Shop
06.2023 - 08.2023
Stop & Shop
Stop & Shop
10.2022 - 01.2023
Cashier
JJJ Wong Corp
10.2018 - 03.2020
High School Diploma -
New Fairfield High School