Annelyn Ochoa
Dallas,TX
Summary
Skilled in bilingual communication and time management, adept at multitasking and maintaining attention to detail in fast-paced environments. Achieved notable client satisfaction rates through exceptional service and support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Service Specialist (CSS)
Ruffit by CityVet
12.2022 - 08.2024
- Provided knowledgeable service and support for all customer needs.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Banquet Server
Deloitte University
09.2023 - 05.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Education
Bachelor of Science - Events & Design Experience Management
University of North Texas
Denton, TX05.2027
High School Diploma -
Rowlett Highschool
Rowlett, TX06.2023
Skills
- Telephone skills
- Strong empathy
- Exceptional communication
- Bilingual (Spanish & English)
- Time Management
- Attention to Detail
- Multitasking
- Organizational Skills
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification (TABC).
- Food & Nutrition
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Banquet Server
Deloitte University
09.2023 - 05.2024
Client Service Specialist (CSS)
Ruffit by CityVet
12.2022 - 08.2024
Bachelor of Science - Events & Design Experience Management
University of North Texas
High School Diploma -
Rowlett Highschool