Annemarie Burke
Mechanicville
Summary
Dedicated Customer Service and Operations professional with 4.5 years of experience utilizing leadership and expertise, to enhance customer experience. Having developed key skills in conflict resolution and community engagement allows the transition into a new field where these skills can contribute to positive and productive workspace.
Overview
5
5
years of professional experience
Work History
Small Online Shop Owner
Rustic Rootz
09.2024 - Current
- Established effective customer support systems, resolving issues promptly and fostering positive relationships with clients.
- Implementing shop policies for a healthy "Buyer"/"Seller" relationship
- Improved customer engagement by implementing targeted marketing campaigns.
- Increased sales through strategic online advertising initiatives.
- Analyze sales data regularly to identify trends, adapt strategies, and optimize store performance over time.
- Enhanced customer satisfaction by providing personalized product recommendations and efficient order processing.
Visual Merchandising Manager
Kohls Department Store
02.2024 - 07.2024
- Attended company wide conference calls once per week for store updates and corporate communication.
- Increased sales by implementing effective merchandising and promotional strategies.
- Organized in-store demonstrations that showcased new/existing products, boosting brand awareness and sales performance.
- Maintaining excellent relationships with corporate leadership via email and storewide photo shares.
- Oversaw area supervisors on abiding by visual merchandising best practices. Communicating changes/fixes appropriately, improving overall team performance.
- Oversaw visual merchandising for full store remodel and store collateral change-outs.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining results in sales.
Omni/Store Supervisor
Kohls Department Store
11.2023 - 02.2024
- Supervised a team of 5 associates and daily operations of the "Omni" Department, taking in online orders for the Holiday Season.
- Maintained a healthy work environment in a fast pace, stressful department, encouraging positive reinforcement and open communication.
- Managed inventory levels to prevent stockouts and maintain product availability.
- Addressed customer complaints to improve service standards and customer loyalty.
- Conducted regular store audits to uphold standards and identify areas for improvement.
- Oversaw handling procedures, ensuring accuracy and compliance with company policies.
- Ensured all duties were completed on time, in a time restricted but work loaded environment.
Operations Lead
Sephora at Kohls
04.2022 - 11.2023
- Supervised/Managed a team of 11 people, while also training them for on and off sales floor operations.
- Held the job of setting team goals and meeting store sales/operational metrics on time.
- Coordinated staff schedules to ensure optimal coverage and workload balance.
- Provided excellent customer service to clients and created returning customer relationships.
- Lead the team in winning multiple corporate wide competitions for meeting top customer service metrics. (Survey ratings, Reward sign-ups etc.)
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Lead/Managed stockroom inventory, organization and replenishment needs.
Beauty Advisor
Kohls
09.2019 - 04.2022
Education
High School -
Shenendehowa High School
06.2019
Skills
- Management/Leadership
- Adherence to high customer service standards
- Conflict Resolution
- Operations Management
- Team Motivation
- Attention to detail
- Time Management
- Written communication
Timeline
Small Online Shop Owner
Rustic Rootz
09.2024 - Current
Visual Merchandising Manager
Kohls Department Store
02.2024 - 07.2024
Omni/Store Supervisor
Kohls Department Store
11.2023 - 02.2024
Operations Lead
Sephora at Kohls
04.2022 - 11.2023
Beauty Advisor
Kohls
09.2019 - 04.2022
High School -
Shenendehowa High School
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