Anne Marie Casey
Perkasie,PA
Summary
At Epicure Inc, I excelled in enhancing customer satisfaction and streamlining operations, showcasing my adeptness in safe food handling and delivery management. My proactive approach led to significant improvements in service efficiency and compliance with health regulations, underpinned by strong teamwork and exceptional customer service skills.
Overview
12
12
years of professional experience
Work History
Food Service Assistant
Epicure Inc
Philadelphia, PA
09.2012 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Adhered to all safety regulations regarding food handling and preparation, ensuring a healthy and enjoyable dining experience for guests.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
- Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
- Provided valuable input on menu development based on customer feedback and personal observations of popular dishes or trends, contributing to the overall success of the establishment.
- Managed cash transactions efficiently and accurately, ensuring an organized financial process for the establishment.
- Received deliveries from suppliers, verifying order accuracy and quality before stocking shelves or refrigeration units accordingly.
- Monitored food preparation and offered feedback on portion size and presentation.
- Supported inventory management by accurately tracking supplies and alerting supervisor when restocking was necessary.
- Participated in quarterly training sessions to stay updated on new menu offerings, policies, or industry trends relevant to the role of a Food Service Assistant.
- Supported restaurant closing, restocking items and reporting shortages.
- Offered information on menu items, garnishes and preparation methods to choosy guests.
- Quickly resolved any customer complaints regarding food quality or service through prompt communication with kitchen staff or management as appropriate.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and maintained work areas, equipment and utensils.
- Lifted and carried heavy materials.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Education
Bachelor Of Computer Science - Software Engineering
Southern New Hampshire University
Hooksett, NH06.2024
Skills
Product scanners
Order preparation
Delivery management
Safe food handling
Timeline
Food Service Assistant
Epicure Inc
09.2012 - Current
Bachelor Of Computer Science - Software Engineering
Southern New Hampshire University