Annemarie Jones
Clayton,NC
Summary
Proven leader in retail management, notably with Michael Kors, where I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined sales processes. Expert in customer service and engagement, I excel in problem-solving and driving results through strategic planning and team mentorship. My approach combines keen industry insights with a strong focus on building customer relationships, fostering an environment of success and innovation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Michael Kors
12.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interacted well with customers to build connections and nurture relationships.
Supervisor
Kate Spade
06.2021 - 11.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Supervisor
Kate Spade
01.2020 - 06.2021
Senior Sales Lead
Kate Spade
10.2018 - 01.2020
- Spearheaded cross-functional initiatives between sales, operations, and product development teams to enhance customer satisfaction levels.
- Streamlined sales processes to increase efficiency and reduce wasted time during the sales cycle.
- Trained junior sales team members on best practices, product knowledge, and relationship-building techniques to improve overall team success rate.
- Drove results through consistent prospecting activities such as cold calling, email outreach, networking events, and trade shows participation.
Muse
Kate Spade
09.2017 - 08.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Stylist
Free People
09.2017 - 07.2018
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Education
Bachelor of Arts - Fashion Merchandising
Radford University
Radford, VA05.2017
Skills
- Customer Service
- Retail Operations
- Attention to Detail
- Team Management
- Operations
- Hiring and Onboarding
Timeline
Assistant Store Manager
Michael Kors
12.2022 - Current
Supervisor
Kate Spade
06.2021 - 11.2022
Supervisor
Kate Spade
01.2020 - 06.2021
Senior Sales Lead
Kate Spade
10.2018 - 01.2020
Muse
Kate Spade
09.2017 - 08.2018
Stylist
Free People
09.2017 - 07.2018
Bachelor of Arts - Fashion Merchandising
Radford University