Anne Marie Keller
Walworth ,NY
Summary
Highly motivated individual with a diverse professional background, seeking a career that promotes continuous learning and adaptation. Committed to leveraging skills and experiences to contribute effectively to organizational success. Eager to embrace new challenges and make a positive impact in a dynamic work environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Server
The Fireside Sports Bar & Grille
Henrietta, NY
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Salon Owner
Annabella’s Nails
Fairport
01.2004 - 05.2023
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
- Maintained posting of MSDS sheets in workplace.
Operations Manager
Auto Locators
Webster
01.2002 - 06.2005
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Customer Service Rep Inbound Call Center
Unisys
Farmington
05.2001 - 01.2002
- Efficiently entering and expediting orders for consumable supplies
- Generating sale leads for a tele-sales group
- Associate Administrative Assistant
- Developed procedures to enhance the effectiveness of the position
- Updated departmental spread sheets for statistical purposes on a daily basis
- Administratively supported 30 representatives and departmental needs.
CSR - Customer Service Representative
Paychex, Inc.
Irondequoit
04.1998 - 06.2001
- Executed the process of filing Federal corporate tax 1120
- Trained staff on operating procedures and company services.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Education
High school diploma or GED -
Some college - Nail technician
Continental School of Beauty Culture-Rochester
Rochester, NY05.1996
Skills
- Bartending
- Restaurant experience (10 years)
- Nail Care (10 years)
- POS
- Management (10 years)
- Bookkeeping
- Upselling
- Retail Sales
- Host/Hostess
- Serving Experience (10 years)
- Cash Handling
- Customer service
- Live Chat
- Cold Calling
- Technical Support
- Marketing
- Data Entry
- Research
- Microsoft Office
- Account Management
Certification
- Nail license New York State, 01/01/04
Timeline
Server
The Fireside Sports Bar & Grille
06.2023 - Current
Salon Owner
Annabella’s Nails
01.2004 - 05.2023
Operations Manager
Auto Locators
01.2002 - 06.2005
Customer Service Rep Inbound Call Center
Unisys
05.2001 - 01.2002
CSR - Customer Service Representative
Paychex, Inc.
04.1998 - 06.2001
High school diploma or GED -
Some college - Nail technician
Continental School of Beauty Culture-Rochester