Annemarie Nolan
Emmaus,PA
Overview
21
21
years of professional experience
Work History
Payroll Specialist
Paychex, Inc.
Allentown, PA
11.2024 - Current
- Assisted clients with payroll needs, including end-of-year processing, tax agency setup, and accounts maintenance to ensure compliance and client satisfaction.
- Collaborate with team members to ensure accurate and timely payroll processing.
- Utilize payroll software to input and verify payroll data.
- Managed customer inquiries through inbound calls, providing support and resolving issues to enhance client retention.
- Led special projects for client outreach initiatives to improve retention rates., including client outreach initiatives to improve retention rates.
Receptionist
DermDox Dermatology
Bethlehem, PA
07.2024 - 11.2024
- Greeted visitors, providing assistance to enhance their experience.
- Managed multi-line phone system, routing calls to ensure timely response.
- Coordinated client appointment scheduling, optimizing timing and availability.
Receptionist
Winters Bros
NY, NY
09.2022 - 07.2024
- Front Desk reception greeting and screening all guests
- Provide online Customer support via Live Chat with a 90% positive customer rating
- Handled customer service calls, processed orders, and directed inquiries to appropriate departments
- Assisted the Executive Assistant with administrative tasks
- Created daily reports to identify customer service inquiry trends, aiding in troubleshooting for customer needs
- Managed inventory of office, shipping, and kitchen supplies
Administrative Assistant
Our Lady of Grace Daycare
NY, NY
04.2021 - 09.2022
- Screened phone calls, managed filing, drafted correspondence, performed data entry, and processed cash deposits to ensure smooth daily operations.
- Tracked employee continuing education using Excel spreadsheets to maintain accurate records and support professional development.
- Supervised evening shift operations and personnel to ensure compliance with center policies and provide a safe environment.
Funeral Director Assistant
Excalibur Funeral Services
NY, NY
07.2018 - 05.2020
- Assisted funeral director with removals, ensuring families received compassionate care during difficult times
- Prepared and maintained deceased individuals for viewings and services, honoring their dignity and supporting family needs.
Resident / Licensed Funeral Director
Brown Funeral Home Inc.
NY, NY
02.2014 - 07.2015
- Completed training in all aspects of funeral service to meet New York State licensing requirements.
- Managed and organized time-sensitive paperwork to ensure compliance and efficiency.
- Maintained chapels, grounds, and livery vehicles to provide a respectful and welcoming environment.
General Secretary
South Nassau Communities Hospital
NY, NY
11.2004 - 01.2014
- Supported Design, Development, and Construction Department by managing documentation and communication processes.
- Assistant to the Property Manager in managing 30 mixed-use, offsite hospital properties.
- Organized and maintained filing systems for records and correspondence, ensuring easy access and retrieval of information.
- Provided front desk reception coverage, facilitating visitor interactions and managing incoming communications.
Education
Film Animation -
Pratt Institute
Brooklyn, NYMortuary Science -
Nassau Community College
Garden City, NYSkills
- Data verification
- Time management
- Team collaboration
- Attention to detail
- Customer relationship management
- Telephone and email etiquette
- Office management
- Administrative support
Timeline
Payroll Specialist
Paychex, Inc.
11.2024 - Current
Receptionist
DermDox Dermatology
07.2024 - 11.2024
Receptionist
Winters Bros
09.2022 - 07.2024
Administrative Assistant
Our Lady of Grace Daycare
04.2021 - 09.2022
Funeral Director Assistant
Excalibur Funeral Services
07.2018 - 05.2020
Resident / Licensed Funeral Director
Brown Funeral Home Inc.
02.2014 - 07.2015
General Secretary
South Nassau Communities Hospital
11.2004 - 01.2014
Film Animation -
Pratt Institute
Mortuary Science -
Nassau Community College