Sandy Stork
Hubbard
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
29
29
years of professional experience
Work History
Payroll Specialist
Time Management Systems
12.2023 - Current
- Assisted payroll professionals with payroll processing and system questions.
- Implemented payroll and HR projects from the start through the finish.
- Provided support to clients through phone and email correspondence.
- Researched payroll laws and regulations.
Account Manager/claims examiner
Group Resources of IA DBA Three Rivers Benefit
06.2013 - 12.2023
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Utilized problem-solving skills when dealing with difficult customers.
- Used knowledge of company products and services to recommend solutions to customers.
- Paid claimants amounts due according to settlement agreements and company procedures.
- Adhered to strict confidentiality requirements when handling sensitive information such as patient records or financial data.
Office Manager
Group Resources of IA DBA Three Rivers Benefit
09.1997 - 06.2013
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained confidential records relating to personnel matters.
- Purchased office supplies and equipment to replenish inventory.
- Assisted in recruiting, onboarding and training new employees.
- Processed payrolls on a biweekly basis using accounting software.
- Resolved conflicts between staff members through mediation or other methods.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Claims examiner
Group Resources of IA DBA Three Rivers Benefit
12.1995 - 09.1997
- Managed heavy workloads by prioritizing tasks according to urgency or importance.
- Applied knowledge of healthcare regulations, laws, policies, procedures, guidelines and best practices when making decisions related to claims adjudication.
- Maintained accurate documentation on all claim files in accordance with company standards.
- Corrected processing errors by reprocessing, adjusting and recouping claims.
- Efficiently managed and processed a high volume of insurance claims, ensuring accuracy and timeliness.
- Adhered to strict confidentiality requirements when handling sensitive information such as patient records or financial data.
- Maintained claim files, such as records of settled claims and inventory of claims requiring detailed analysis.
- Paid and processed claims within designated authority levels.
- Communicated with reinsurance brokers to obtain information necessary for processing claims.
Education
Associate in Science (A.S.) - Accounting
Western Iowa Tech Community College
Sioux City, IA05.1989
Skills
- Customer Satisfaction
- Claims Understanding
- Data Verification
- Microsoft Office Suite
- Accounts Payable and Accounts Receivable
- Payroll Administration
- Interpersonal and Written Communication
- Federal and State Tax Regulations
- Employee File Maintenance
- Financial Reports
Timeline
Payroll Specialist
Time Management Systems
12.2023 - Current
Account Manager/claims examiner
Group Resources of IA DBA Three Rivers Benefit
06.2013 - 12.2023
Office Manager
Group Resources of IA DBA Three Rivers Benefit
09.1997 - 06.2013
Claims examiner
Group Resources of IA DBA Three Rivers Benefit
12.1995 - 09.1997
Associate in Science (A.S.) - Accounting
Western Iowa Tech Community College
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