SAMANTHA LAFOREST
LAS VEGAS,United States
Summary
Customer Service Specialist with over 10 years of progressive experience in customer relations, debt collection, and mental health support. Skilled in leveraging Microsoft Word, time management, teamwork, and communication to resolve customer issues effectively, reducing overdue accounts by 30% and enhancing client satisfaction by 20%. Adept at implementing innovative problem-solving strategies to boost team productivity and patient care outcomes.
Overview
7
7
years of professional experience
Work History
Payroll Specialist
Payroll Network
Las Vegas, NV
01.2024 - 03.2025
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Conducted regular audits of payroll records to ensure accuracy and compliance.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Onboarded new employees in time reporting and payroll systems.
Customer service Specialist
Isolved Payroll
01.2023 - 03.2024
- Managed customer inquiries at Isolved Payroll
- Resolved 90% of issues within first contact
- Enhanced customer satisfaction by 20%
- Implemented innovative problem-solving strategies
- Boosted team productivity by 15%
- Enhanced client satisfaction by resolving 95% of issues within first contact at Isolved Payroll
Collections
Nordstrom
07.2021 - 06.2023
- Managed debt collection processes
- Reduced overdue accounts by 30%
- Expert in negotiation and conflict resolution
- Solved complex financial discrepancies
- Boosted company's cash flow
Mental Health Tech
Harmon Hospital
Las Vegas
03.2018 - 11.2022
- Managed patient care with a focus on mental health
- Developed innovative therapeutic strategies
- Collaborated with multidisciplinary team to optimize patient outcomes
- Resolved complex patient issues through analytical thinking
- Significantly improved patient satisfaction rates
Education
Master of Science -
Bryant & Stratton College-Buffalo
Buffalo03-2025
High School Advance Diploma -
Cimarron-Memorial High School
Las Vegas06.2010
Skills
- Microsoft Word
- Time Management
- Teamwork
- Communication
- Customer Relations
- Conflict Resolution
- Client Satisfaction
- Problem-solving
- Quality Assurance
- Customer Support
- Patient Care
- Salesforce CRM
- Data Entry
- Payroll administration
- Employee onboarding
- Financial reconciliation
Timeline
Payroll Specialist
Payroll Network
01.2024 - 03.2025
Customer service Specialist
Isolved Payroll
01.2023 - 03.2024
Collections
Nordstrom
07.2021 - 06.2023
Mental Health Tech
Harmon Hospital
03.2018 - 11.2022
Master of Science -
Bryant & Stratton College-Buffalo
High School Advance Diploma -
Cimarron-Memorial High School