Audrey Kilbride

• Processed payroll for over 1,000 employees, ensuring compliance with regulations and accuracy in calculations.
• Managed employee tax deductions and benefits enrollments using Paychex Flex software.
• Reviewed payroll reports to identify discrepancies and implemented corrective measures efficiently.
• Collaborated with HR teams to streamline onboarding processes and improve payroll data accuracy.
• Mentored junior staff on best practices in payroll management and compliance standards.
• Conducted regular audits of payroll documentation to ensure adherence to policies and legal requirements.
• Provided customer service to employees regarding payroll inquiries and issues.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Resolved payroll discrepancies quickly and successfully.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
• Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.

Managed phone calls and scheduled appointments for clients. Provided beverages and greeted clients upon arrival. Processed client checkouts and maintained a balanced register. Ordered salon products, including hair color and retail items. Labeled and organized delivered products. Maintained cleanliness of the salon by taking out trash and doing laundry. Opened and closed the salon daily. Supported hiring efforts by screening resumes and conducting interviews. Trained new employees on the computer system and salon operations.

• As assistant manager it’s my responsibility to ensure the wax center is running proficiently. I have two office days where I perform office duties such as keeping the number board up to date, performing and authorizing returns and disputes. I reply to any emails the center has received and review timeclocks. My other days are spent as a GSA (General Service Associate). As a GSA I ensure that waiting room is clean and disinfected, I answer the phone and schedule appointments and check guests in and out, taking payments, returning accurate change, and ensuring our guests are satisfied with their services. Promoted to Assistant Manager after 1 month. Oversaw day to day salon operations. Opened and closed salon. Made bank deposits and money orders on behalf of general manager. Provided excellent customer service to all client and guests in a timely manner. Managed daily reports of transactions. Designed and ordered all incoming and outgoing merchandise for customers. Trained new employees on salon processes and procedures. Enforced company policies and procedures.

• Supervised registers and fellow employees on registers to make sure line flow was smooth and fast flowing. Instructed and trained new employees on how to use registers, process returns, return items to their designated areas. Prepared merchandise for sales floor. Directed individuals to merchandise locations. Suggested accessories and complementary purchases. Accepted and processed returns. Rearranged shelving and end caps for optimal shopping experience for customers. Maintained adherence to all company protocols. Monitored entrances, exits and fitting rooms for signs of theft. Reported incidents to management. Kept work areas clean and neat at all times. Prioritized and accomplished wide range of tasks each shift. Prepared outgoing shipments. Prepared incoming shipment for shelf stocking and organization. Worked collaboratively in team environment. Followed latest market trends.