Anne Marie Razon
Santa Rosa,CA
Summary
Resident Care Manager with 3 -year history of improving resource utilization, team performance and resident care standards. Conducts initial assessments and ongoing evaluations, as well as updates treatment plans and makes care recommendations. Organized and proactive with excellent decision-making and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Resident Care Manager
Mental Health Kokua
06.2010 - 10.2013
- Helped set goals, determine appropriate interventions and connect resources for individual patients.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Streamlined care coordination for residents, effectively managing their individual needs and preferences.
- Developed comprehensive resident assessments to identify needs, establish goals, and create personalized care plans.
- Fostered a compassionate environment by providing emotional support and maintaining open lines of communication with residents and families.
- Collaborated with healthcare professionals to ensure the delivery of appropriate services for each resident''s unique situation.
- Managed complex medical cases with multi-disciplinary teams, leading to improved patient outcomes and reduced hospital readmissions.
- Actively participated in quality assurance activities, identifying areas for improvement and implementing corrective actions as needed.
- Assessed potential risks within the facility, developing strategies to mitigate those risks while prioritizing resident safety and wellbeing.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Personal Assistant
United Self-Help
01.2006 - 09.2006
- Monitored and reported any changes in clients' physical and mental health.
- Preserved patient safety by following safety protocols.
- Encouraged clients to take part in activities tailored to individual needs.
- Provided assistance with medication management.
- Coordinated appointments with medical professionals.
- Provided emotional support and companionship to clients.
- Facilitated transportation to and from appointments.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Served as point of contact between clients and managerial staff.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Personal Assistant
Ichigamai And Fujimoto
06.2005 - 11.2005
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Provided assistance with medication management.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Assisted clients with physical therapy exercises.
- Preserved patient safety by following safety protocols.
- Developed and implemented activities to improve clients' quality of life.
- Encouraged clients to take part in activities tailored to individual needs.
Education
General Studies
City College of San Francisco
San Francisco, CALiberal Arts And General Studies
College of San Mateo
San Mateo, CAGeneral Studies
Leeward Community College
Waianae, HIMedical Billing And Coding
Cal Regional
Santa Rosa, CA11.2023
GED -
Lowell High School
San Francisco, CA05.2000
Skills
- Patient Care Oversight
- Physical Assessments
- Physical Evaluations
- Clinical Leadership
- Patient Advocacy
- Time Management
- Decision Making
Certification
CBCS - Certified Billing and Coding Specialist
Timeline
Resident Care Manager
Mental Health Kokua
06.2010 - 10.2013
Personal Assistant
United Self-Help
01.2006 - 09.2006
Personal Assistant
Ichigamai And Fujimoto
06.2005 - 11.2005
General Studies
City College of San Francisco
Liberal Arts And General Studies
College of San Mateo
General Studies
Leeward Community College
Medical Billing And Coding
Cal Regional
GED -
Lowell High School
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