Summary
Overview
Work History
Education
Timeline
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ANNE NICOLE NICOLE CANILAO

Woodside

Summary

Results-driven professional with over 5 years of experience in telemedicine and clinical operations, complemented by an Associate Degree in Nutrition and Culinary Management. Adept at managing front-office operations, medical administrative tasks, and providing exceptional member and patient support in fast-paced healthcare environments. Demonstrates strong computer proficiency across multiple platforms including EMR systems, Slack, Looker, and Zendesk. Known for a detail-oriented, proactive approach and excellent interpersonal skills, thriving under pressure while ensuring accuracy and organization. Experienced in leading teams, coordinating dietary services, and delivering empathetic, solution-focused customer care.

Overview

5
5
years of professional experience

Work History

Center Operations Manager

Parsley Health
12.2024 - Current
  • Oversaw daily clinic operations, ensuring efficient workflows and exceptional member experience
  • Developed and implemented operational policies, managed budgets, and ensured regulatory compliance (HIPAA, safety standards)
  • Handled member inquiries and medical records management, serving as primary escalation contact
  • Supervised and trained Front of House teams across multiple locations, driving performance and professional development
  • Managed inventory, supply chain, and vendor relationships, negotiating contracts and coordinating facility maintenance and improvements
  • Led event planning and logistics in collaboration with marketing and clinical teams
  • Collaborated cross-functionally with finance, legal, and people teams to maintain operational excellence and emergency preparedness

Lead FOH Operations, Clinical and Member Experience

Parsley Health
07.2021 - 12.2024
  • Serve as the hub for inquiries at Parsley Health and support administrative tasks for medical records request & release, medical invoices, scheduling, triaging emails, received faxes, mail sorting and MDHQ management.
  • Excellent interpersonal skill and direct help in troubleshooting time sensitive issues with labs, insurance, or supplements.
  • Utilized practice management systems to support clinical operations and assist members and clinicians with urgent matters through urgent inbox and Slack.
  • Empathetic customer-service approach that ensures our members feel heard and cared for.
  • Utilize strong organizational ability and a proactive mindset to ensure effective administrative help.

Dietary Supervisor/Clerk

Queens Blvd Extended Care Facility
10.2020 - 07.2021
  • Updates, monitors and follows-up on all pertinent information such as new patient admission, dischargers, transfers, diet order changes, food allergies, food preferences and food requests.
  • Knowledge of Geri Menu and Sigma Care health system.
  • Provide management and supervision of dietary staff (recruitment, scheduling, functions and ongoing training).

Nutrition Assistant

Coalition For Healthy School Food
03.2020 - 07.2020
  • Provided strong and effective leadership that address student health-related issues.
  • Educated students add healthy plant-based options to their meals.
  • Maintained a clean and safe food preparation area and assisted students as needed when making their own recipes.

Education

Associate of Applied Science - Nutrition And Culinary Management (Dean's List)

LaGuardia Community College of The City University of New York
Long Island City, NY
06.2020

Timeline

Center Operations Manager

Parsley Health
12.2024 - Current

Lead FOH Operations, Clinical and Member Experience

Parsley Health
07.2021 - 12.2024

Dietary Supervisor/Clerk

Queens Blvd Extended Care Facility
10.2020 - 07.2021

Nutrition Assistant

Coalition For Healthy School Food
03.2020 - 07.2020

Associate of Applied Science - Nutrition And Culinary Management (Dean's List)

LaGuardia Community College of The City University of New York

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ANNE NICOLE NICOLE CANILAO