Proven leader and skilled cashier at Walmart, adept in enhancing customer satisfaction and loyalty through effective complaint resolution and cash management. Excelled in mentoring sales associates, boosting team performance, and increasing sales revenue through strategic initiatives. Demonstrates exceptional team collaboration and active listening, ensuring operational excellence and efficiency.
Hi, I’m
Annerys Valdez
Middletown,NY
Summary
Overview
3
years of professional experience
Work History
Walmart
Customer Service Cashier
04.2023 - Current
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Walmart
Team Lead Sales Associate
08.2021 - Current
Job overview
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
Education
Centro Educativo Nuestra Señora De La FeDominican Republic
High School Diploma
07.2015
University Overview
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Guest Services
- Cash Management
- Refund handling
- Retail Merchandising
- Cross-selling abilities
- Customer Assistance
- Honest and Dependable
- Adaptable and Flexible
- Cleaning and sanitizing
- Team Collaboration
- Active Listening
- Team Leadership
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Cashier
Walmart
04.2023 - Current
Team Lead Sales Associate
Walmart
08.2021 - Current
Centro Educativo Nuestra Señora De La Fe
High School Diploma