Annesha Oliver
Emergency Dental Service
Conyers,GA
2027
years of professional experience
Strategic Enterprise Customer Success Leader with over 10 years of experience in managing complex customer relationships and driving operational performance. Specializes in building scalable processes and enhancing cross-functional alignment while leveraging data to uncover risks and opportunities. Expertise in workflow optimization, stakeholder management, and customer retention across diverse industries.
Work History
Customer Success Manager / Project Coordinator
5 Years 7 Months- Own customer success outcomes across a nationwide portfolio of 250+ dental offices, ensuring operational reliability, adoption of scheduling workflows, and long-term retention.
- Built and maintained structured success plans that aligned customer goals, value drivers, and measurable outcomes with service delivery.
- Implemented a new appointment management process generating ~$25K in additional monthly revenue, improving value realization and customer satisfaction.
- Streamlined workflows to reduce no-shows, increase efficiency, and strengthen customer experience.
- Streamlined workflows to reduce no-shows, enhance customer experience, and improve overall service efficiency.
- Analyze operational data to identify trends, risks, and opportunities; drive proactive actions that improve performance and mitigate issues.
- Develop standardized procedures, documentation, and training resources to support onboarding, scalability, and consistent execution.
- Created executive-ready communications and reporting to align stakeholders and support strategic decision-making.
Customer Success Manager / Operations Lead
4 Years- Maintained a 99% client satisfaction rating through proactive communication, issue resolution, and relationship management.
- Managed 68+ enterprise client service contracts simultaneously, ensuring high-quality delivery, adoption, and retention.
- Implemented process improvements that enhanced customer experience and operational consistency.
- Partnered with cross-functional teams to address service challenges and enhance customer outcomes.
- Analyzed performance data to identify trends and opportunities for strategic and operational improvement.
- Developed client communications and process documentation that increased accountability and service reliability.
- Recognized for building long-term customer relationships and delivering personalized support.
Behavior Aide
- Developed and implemented individualized behavior plans for clients to address specific needs.
- Assisted clients in developing and implementing individualized behavior plans.
- Collaborated with multidisciplinary teams to enhance treatment strategies.
- Maintained accurate documentation and records management to support clinicians' treatment processes.
- Documented client progress and supported school based visits.
- Documented client progress during school-based visits to ensure continuity of care.
Education
- Early Childhood Education
Skills
Customer Insights
Customer Retention
Client communication
Operational Excellence
Cross-Functional Collaboration
Data analysis
Process mapping
Workflow management
Workflow Optimization
Stakeholder engagement
Microsoft 365
Value delivery
Operational efficiency
Timeline
Customer Success Manager / Project Coordinator
Emergency Dental Service
01.2021 - CurrentRead More
Customer Success Manager / Operations Lead
Arise – An Oliver Branch LLC
01.2016 - 01.2020Read More
Behavior Aide
GRN Community Service Board
1999 - 2014Read More
Georgia Southern University
from Early Childhood Education
Read More