Annessa Wilcox
Burnett,WI
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Compassionate professional in holistic health care known for high productivity and efficient completion of tasks. Possess specialized skills in deep tissue massage, sports injury rehabilitation, and aromatherapy. Excel in active listening, empathy, and communication, ensuring client needs are met with precision and care.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Massage Therapist
Self Employed Services
Beaver Dam, Wisconsin
11.2022 - Current
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Developed individualized treatment plans based on client assessments and preferences.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
- Adhered strictly to all state laws governing massage therapy practice.
- Safeguarded client experience, maintaining confidentiality and upholding commitment to safety.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
Lead Massage Therapist
Massage Envy
Madison, Wisconsin
09.2016 - 10.2023
- Conducted client consultations to assess individual needs and preferences for massage treatments.
- Assigned, supervised, and evaluated work of subordinate massage therapists.
- Provided therapeutic massages of soft tissues and joints utilizing various techniques such as Swedish, deep tissue, sports massage, reflexology, trigger point therapy and myofascial release.
- Adhered to all safety regulations established by the spa or clinic in which employed.
- Kept abreast of new developments in the field by attending workshops, seminars, classes related to massage therapy.
- Managed employee schedules for other staff members to ensure adequate coverage at all times.
- Monitored inventory levels for necessary supplies needed for massage services.
- Provided training to new employees regarding policies and procedures pertaining to massage services.
- Resolved customer complaints in a timely manner and took corrective actions when required.
- Served as a liaison between management and staff members ensuring effective communication within the organization.
- Maintained clean, safe and well-organized work environment.
- Developed treatment plans, taking into consideration clients' rehabilitation goals, preferred treatment methods and appointment frequency.
Education
Associate of Arts - General Studies
Elgin Community College
Elgin, IL06-2012
Skills
- Front Desk Management
- Anatomy
- Physical power
- Service Optimization
- Administrative Procedures
- Social skills
- Customer Needs Assessment
- Relationship building and management
- Massage Therapy
- Business Management
- Client assessment
- Administrative Support
Timeline
Massage Therapist
Self Employed Services
11.2022 - Current
Lead Massage Therapist
Massage Envy
09.2016 - 10.2023
Associate of Arts - General Studies
Elgin Community College