Annestha Caines
Brooklyn
Summary
Assisted in maintaining safety and security protocols as a licensed New York State security guard with over 8 years of customer service experience. Supported diverse populations in high-stress environments through effective communication and teamwork. Operated proficiently in Windows and Mac systems, utilizing Microsoft Office applications to enhance operational efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Security guard
Garrison protection services
Queens, NY
2017 - 2018
- Oversaw booking processes to enhance operational efficiency. Collaborated with cross-functional teams to streamline reservation systems. Implemented strategies to improve customer satisfaction through effective booking management.
- Managed access control systems to safeguard sensitive information and resources.
- Led initiatives to define and prioritize verticals for strategic alignment. Oversaw the integration of vertical insights into project frameworks to drive efficiency. Collaborated with stakeholders to refine vertical approaches for improved project execution.
- Conducted surveillance through camera observation to enhance safety protocols.
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify and mitigate potential risks.
- Prepared detailed reports on daily activities and irregularities for management review.
- Collaborated with law enforcement during investigations and incidents requiring assistance.
- Assisted in training new security personnel on protocols and emergency procedures.
Security guard
Prosegur security
Manhattan, NY
2021 - 2022
- Facilitated prioritization and execution of assigned work to enhance team productivity.
- Performed consistent surveillance of medical center grounds to safeguard life and property.
- Executes security checks to maintain safety and safeguard assets.
- Monitored environments for potential hazards and executed appropriate preventive strategies to ensure safety.
- Ensured safety and security by investigating and addressing all incidents affecting medical center community and property.
- Oversaw response efforts to address needs of medical center community and visitors. Cultivated a courteous environment by addressing inquiries from patients, faculty, staff, and students promptly.
- Oversaw the preparation of reports as needed. Developed comprehensive written reports that maintain clarity and accuracy. Executed report completion in alignment with security department policies and procedures. Delivered reports to the supervisor within established timelines.
- Cultivated strong interdepartmental communication to enhance collaboration within the medical center. Upheld the integrity of sensitive information related to clinicians and patients. Applied conflict resolution strategies to manage challenging interactions. Engaged actively with stakeholders to ensure professional responses.
Security guard
Seward park housing coop
Manhattan, NY
01.2022 - 01.2023
- Patrol premises regularly to maintain order and establish presence
- Monitor and authorize entrance of vehicles or people in the property
- Remove wrongdoers or trespassers from the area
- Secure all exits, doors and windows after end of operations
- Check surveillance cameras periodically to identify disruptions or unlawful acts
- Investigate people for suspicious activity or possessions
- Respond to alarms by investigating and assessing the situation
- Submit reports of daily surveillance activity and important occurrences
Security / cargo screener
Corporate loss prevention
Brooklyn, NY
2018 - 01.2020
- Conducted thorough inspections of cargo to ensure adherence to TSA security standards.
- Oversaw hand-wanding activities to enhance operational efficiency. Coordinated with staff to optimize workflow and resource allocation. Led efforts to maintain high standards of service during events.
- Oversaw implementation of pat-down search procedures to enhance security measures. Collaborated with security teams to develop effective search strategies. Championed initiatives to improve safety standards at public gatherings.
- Engaged with airport police to ensure swift intervention during checkpoint situations requiring law enforcement.
- Conducted thorough assessments of potential theft and fraud incidents to enhance security measures.
- Collaborated with cross-functional teams to develop and implement loss prevention strategies.
- Analyzed incident reports to identify trends and recommend actionable improvements in procedures.
- Utilized surveillance technology effectively to monitor high-risk areas within corporate premises.
- Led investigations surrounding inventory discrepancies, ensuring accountability among staff members.
- Developed strong relationships with law enforcement agencies to facilitate timely responses to theft incidents.
Cashier
Metfood Supermarket
Brooklyn, NY
02.2017 - 12.2018
- Operated cash register and rang up sales, accepting payment by cash or credit/debit card
- Administered excellent customer service during all customer interactions
- Maintained a clean work space, gathering trash, disposing of trash, and wiping down area as needed
Cashier/Sales Associate (Seasonal)
Toys “R” Us
Brooklyn, NY
10.2017 - 01.2018
- Manned cash register and accepted payments, utilizing Point of Sale (POS)
- Organized displays in front of store to make certain displays were clean and toys were marketed properly
- Interacted with customers in person and over the phone, answering questions concerning merchandise, store location, and store hours
Stock/Sales Associate
Fellas Discount Store
Brooklyn, NY
06.2016 - 02.2017
- Unpacked incoming merchandise and prepared merchandise for sales floor by tagging items and hanging items in correct location
- Changed prices of merchandise as needed and stayed up-to-date with seasonal sales
- Directed customers to appropriate areas of sales floor according to customers’ needs
- Answered questions concerning merchandise and checked the stockroom for additional merchandise to serve customers’ needs
Security Officer
FJC Securities Services
Manhattan, NY
2024 - Current
- Supervised premises to enforce adherence to safety and security protocols.
- Facilitated incident and emergency response efforts, ensuring calm and order during critical situations.
- Mastered operation of security systems and surveillance equipment to enhance monitoring effectiveness.
- Executed regular patrols to identify and mitigate potential hazards and security breaches.
- Facilitated documentation of incidents by maintaining precise reports for thorough review.
- Spearheaded collaboration with team members to strengthen security strategies and practices.
- Facilitated visitor engagement by delivering information and fostering a welcoming atmosphere.
- Facilitated training sessions focused on enhancing conflict resolution and emergency response skills.
- Welcomed guests with professionalism and courtesy to foster a hospitable environment.
- Conducted thorough patrols and monitoring of premises using company vehicle, bicycle, and foot.
Education
High School Diploma - undefined
Brooklyn Collegiate High School
Brooklyn, NYundefined
Medgar Evers College
01.2017
Skills
- Facilitated clear communication among team members through verbal and written methods Supported project documentation by creating concise reports and presentations Assisted in conveying information effectively to stakeholders
- Oversaw security camera monitoring to ensure facility safety and security
- Monitored assigned areas to maintain safety and security Assisted in identifying potential hazards and addressing concerns Supported team efforts in maintaining order and compliance
- Implemented comprehensive workplace safety protocols to ensure employee well-being
- Oversaw real-time CCTV monitoring to ensure facility security and safety
- Reported incidents to management to facilitate timely resolution Documented details of incidents to support investigation processes Assisted teams in identifying patterns to improve safety protocols
Certification
- CAMBA Security Guard Academy Brooklyn, NY
- 8-Hour Pre-Assignment Security Guard Certificate, 2018
- 16-Hour On-the-Job Security Guard Certificate, 2018
- 2021-23 Nys license security guard
- 32 Bj union 8-hr annual security license certificate 2023
FJC/ Allied universal
M
Timeline
Security guard
Seward park housing coop
01.2022 - 01.2023
Cashier/Sales Associate (Seasonal)
Toys “R” Us
10.2017 - 01.2018
Cashier
Metfood Supermarket
02.2017 - 12.2018
Stock/Sales Associate
Fellas Discount Store
06.2016 - 02.2017
High School Diploma - undefined
Brooklyn Collegiate High School
undefined
Medgar Evers College
Security guard
Garrison protection services
2017 - 2018
Security guard
Prosegur security
2021 - 2022
Security / cargo screener
Corporate loss prevention
2018 - 01.2020
Security Officer
FJC Securities Services
2024 - Current