Annet Lopez
Houston,TX
Summary
Results-driven Loan Collector known for maintaining high productivity and efficiently completing tasks. Possess specialized skills in negotiation, regulatory compliance, and customer service which enable successful resolution of complex cases. Excel in communication, problem-solving, and empathy, ensuring positive interactions and outcomes with clients even in challenging situations.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Cy Fair Driving School
Houston, Texas
07.2025 - Current
- Greeted and assisted visitors, creating a welcoming environment at the front desk.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Loan Collector
Famsa Loans
Houston, TX
03.2022 - 02.2025
- Negotiated settlements with debtors who were unable to pay full amounts due.
- Conducted phone calls to delinquent borrowers in order to collect overdue payments.
- Responded promptly and professionally to customer inquiries via phone.
- Assisted customers in setting up electronic payment methods for easy repayment of loans.
- Verified accuracy of account information prior to initiating contact with customers regarding overdue payments.
Education
High School Diploma -
Houston Homeschool Co-Op
Houston, TX06-2019
Skills
- Debt collection
- Customer service
- Phone etiquette
- Negotiation skills
- Problem solving
- Time management
- Payment processing
- Account verification
- Basic computer skills
- Bilingual
Timeline
Front Desk Receptionist
Cy Fair Driving School
07.2025 - Current
Loan Collector
Famsa Loans
03.2022 - 02.2025
High School Diploma -
Houston Homeschool Co-Op