Annette Arevalo
San Marcos,Texas
Summary
PROFILE More than 35 years of State experience inclusive of 25 years of customer service, 5 years of management and 10 years of reviewing documents to determine compliance with state and federal regulations.
- Ability to handle multiple tasks, a high volume of work and tight turnaround deadlines.
- Ability to direct complex projects from concept to fully operational status. Goal-oriented individual with strong leadership capabilities.
- Organized, highly motivated, and detail directed problem solver.
- Proven ability to work in unison with staff, program coordinators and commissioners. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Enforcement Specialist
Texas Department Of Agriculture
06.2020 - 05.2023
- Prepared case reports from allegations, transcripts of interviews and evidence.
- Collected, analyzed and interpreted information, documentation, and evidence associated with investigations.
- Provide professional testimony to support case evidence, establish timelines, and offer law enforcement expertise
- Review, process and evaluate complex agency investigation and inspection documents for compliance with agency policies.
- Review, process and evaluate complex agency investigation or inspection documents for possible violations of state or
federal agricultural laws, identifying and resolving technical issues to be resolved by staff attorneys; make preliminary
recommendations for legal enforcement action, including closure without action. - Compile, review and evaluate the inspection and enforcement histories of subjects of investigation orinspection.
- Prepare case correspondence, hearing exhibits and summaries of investigation or inspection documentation for presentation.
- Monitor the progress of cases in which enforcement action is taken and assist with case disposition, including tracking and
enforcement of settlement and order compliance. - Assist field and program personnel with ongoing investigation.
- Provide testimony at administrative hearings regarding agency regulatory functions and enforcement policies.
- Provide assistance with discovery requests, pleading preparation and other litigation-related activities.
- Respond to telephone inquiries and reports of alleged violations, referring callers appropriately.
- Provide callers with appropriate collections information and negotiate settlement agreements with respondents.
Processing/Licensing Coordinator
Texas Department of Agriculture
01.2002 - 11.2019
- Oversee operations of daily billing, collection, monitoring of registrations, licenses, associated fees and insurance requirements for Regulatory and Pesticide departments.
- Supervised, scheduled and coordinated production of license renewals
- Coordinated with Quality Assurance staff to ensure QA policies and procedures is consistent with data processing policies and procedures
- Answered customer inquires, problems, complaints and composed correspondence
- Designed program training materials and performed on-site program training
- Rapidly analyze/recognize department problems and solutions
- Plan, schedule and monitors status of workload activities
- Trained, supervised and evaluated staff, coached improvement management skills
- Researched and analyzed problems, identified and implemented solutions
- Maintain confidentiality of sensitive information and documents
- Analyzed licensing department to develop methods to increase productivity/efficiency and streamline operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and maintained relationships with external partners to facilitate program operations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Performed routine data entry or document management.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Stayed up-to-date on Texas Agriculture laws and licensing requirements to complete accurate and efficient reviews.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Updated operational records or licensing information Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on Texas Agriculture laws and licensing requirements to complete accurate and efficient reviews.
- Oversee operations of daily billing, collection, monitoring of registrations, licenses, associated fees and insurance requirements for Regulatory and Pesticide departments.
- Performed routine data entry or document management.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Stayed up-to-date on Texas Agriculture laws and licensing requirements to complete accurate and efficient reviews.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Updated operational records or licensing information Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on Texas Agriculture laws and licensing requirements to complete accurate and efficient reviews.
Grain Warehouse Program Specialist
Texas Department of Agriculture
01.2000 - 01.2002
- Administrative and technical support to the Grain Warehouse program to facilitate the enforcement of statutory requirements and provisions to Texas Agriculture entities and consumers
- Reviewed financial statements, bonds, letters of credit and other forms of securities for licensing requirements.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
Retailer Licensing Specialist
Texas Lottery Commission
01.1997 - 01.2000
- Processed Electronic Fund Transfers and verify bank information with retailers and financial institutions to ensure the proper set up of bank accounts
- Performed online automated entry on the Lottery Retailer Tracking System and other licensing databases.
Regulatory Program Specialist
Texas Department of Agriculture
01.1992 - 01.1995
- Worked closely with Director in writing and implementing training procedures for field staff.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Responded to technical complaints, composing and answering correspondence regarding rules/regulations pertaining to the enforcement for Regulatory programs.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
Nursery/Floral Program Specialist
Texas Department of Agriculture
01.1986 - 01.1992
- Coordinated communications with Deputy commissioners, field staffand general public
- Prepared program coordinator’s scheduled events; organized/presented information in a useful format
- Examined and processed Nursery/Floral license applications
- Responsible for coordinating approximately 18,000 license renewals.
Education
High School Diploma -
Albert Sidney Johnston High School
Austin, TX06.1978
Skills
- Technical Guidance
- Case Analysis
- Case Support
- Special Projects
- Database Documentation
- Verbal and Written Communication
Timeline
Enforcement Specialist
Texas Department Of Agriculture
06.2020 - 05.2023
Processing/Licensing Coordinator
Texas Department of Agriculture
01.2002 - 11.2019
Grain Warehouse Program Specialist
Texas Department of Agriculture
01.2000 - 01.2002
Retailer Licensing Specialist
Texas Lottery Commission
01.1997 - 01.2000
Regulatory Program Specialist
Texas Department of Agriculture
01.1992 - 01.1995
Nursery/Floral Program Specialist
Texas Department of Agriculture
01.1986 - 01.1992
High School Diploma -
Albert Sidney Johnston High School
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