Annette Bridgeman
San Antonio,US
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and a great team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Clearinghouse Agent
OA
03.2022 - 02.2024
- Customer Service, looking at claims, assisting with claim denials, Password assistance, EDI Enrollments, ERA enrollments, doing approvals for insurance companies, solving customers issues, closing accounts, helping with EHR, EXOSTAR, assisting with E-RX, assisting with payments
Medical Provider
CDS in Texas
03.2023 - 01.2024
- Helping take care of patients with seizures, dementia, Pain management, Medical Goals, Case Management
Bank Agent
SWBC
10.2018 - 12.2022
- Maintained high volume of calls and met demands of busy and productive group
- Achieved performance goals on consistent basis
- Worked in call center environment handling manual and automatically dialed outbound calls
- Used scripted conversation prompts to convey current account information and obtain payments
- Documented customer payment interactions and account statuses for future reference
Insurance Specialist Contract
Rose International Temp Agency
01.2017 - 10.2018
- Investigated and processed claims swiftly to keep customers satisfied
- Cross-sold insurance products to existing clients to reach sales targets
- Prepared and reviewed insurance applications to verify compliance with regulations
- Identified potential risks in client businesses and recommended appropriate insurance coverage
- Resolved discrepancies in insurance payments by collaborating with carriers
Customer Service Specialist
HGS Global Solutions Temp Agency
11.2016 - 01.2017
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Resolved concerns with products or services to help with retention and drive sales
- Provided primary customer support to internal and external customers
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
Education
Associate of Science - Medical Billing And Coding
Ashworth College
Norcross, GA02.2024
Associate of Science - Psychology
Stratford Institute
San Antonio, TX02.2024
Associate of Science - Medical Assisting
Penn Foster College
Scottsdale, AZ02.2024
Associate of Science - Microbiology Tech
Lamson College
San Antonio, TX02.2011
Skills
- Sales expertise
- Insurance claims analysis
- Medical terminology knowledge
- Inbound and Outbound Calling
- Medical billing code accuracy
- Medical claims coding
- Performance improvements
- Order Fulfillment
- Call center experience
- Accurate payment posting
- Complaint resolution
- Codes reviewing
- Coding error resolution
- Fair Housing regulations
- Typing
- Medical terminology
- Medical coding
- ICD-10
- Technical support
- Sales
- Cold calling
- Banking
- Order fulfillment
- IT support
- Laboratory experience
- Phone etiquette
- Communication skills
- Financial services
- Customer service
- Insurance sales
- Hospital experience
- Computer skills
- Research
- Negotiation
- Medical records
- HIPAA
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Call center customer service, Proficient, 03/01/22
- Verbal communication, Proficient, 01/01/23
- Customer service, Proficient, 06/01/22
- Customer focus & orientation, Proficient, 03/01/22
- Home health aide skills, Proficient, 04/01/22
Certification
- Home Health Aide (HHA) Certification
- Basic Life Support Certification (BLS)
- [State] Driver's License
Accomplishments
- Supervised team of 35 staff members.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
SUCCESS IS YOUR DREAM! IT'S HOW YOU PUT IT INTO THE CREATION OF ART.
ANNETTE BRIDGEMAN
Languages
English
Native or Bilingual
Interests
Helping Others
Customer Service
Medical Field
Tech Support
Timeline
Medical Provider
CDS in Texas
03.2023 - 01.2024
Clearinghouse Agent
OA
03.2022 - 02.2024
Bank Agent
SWBC
10.2018 - 12.2022
Insurance Specialist Contract
Rose International Temp Agency
01.2017 - 10.2018
Customer Service Specialist
HGS Global Solutions Temp Agency
11.2016 - 01.2017
Associate of Science - Psychology
Stratford Institute
Associate of Science - Medical Assisting
Penn Foster College
Associate of Science - Microbiology Tech
Lamson College
Associate of Science - Medical Billing And Coding
Ashworth College
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