Annette BRINCHEK
St. Cloud,FL
Summary
Resourceful Consumer Relations Specialist known for exceptional productivity and efficient task completion. Skilled in conflict resolution, customer satisfaction analysis, and communication strategies. Excel in empathy, problem-solving, and adaptability to ensure positive outcomes in all customer interactions.
Overview
1
1
year of post-secondary education
20
20
years of professional experience
Work History
Consumer relations specialist and resolution cente
Walgreens
Orlando, FL
04.2019 - 10.2026
- Resolved Walgreens customer inquiries across phone, email, and chat channels in a very high volume call center.
- Escalated complex Walgreens concerns to store, pharmacy, and support teams.
- Documented consumer cases in CRM systems and updated complaint records.
Phlebotomy Technician
American Health Associates Inc.
Hollywood, Florida
02.2014 - 03.2019
American Health Associates, Phlebotomist. All aspects of phlebotomy on a daily basis, serving nursing homes for early morning draws, processing, and transport of
specimens to lab/hospital; maintain on-call schedule.
- Performed venipuncture and capillary collections for American Health Associates patient services.
- Verified patient identity and labeled specimens per laboratory standards.
- Prepared collection supplies and maintained phlebotomy cart inventory.
Lead Phlebotomist
SRB Medical Services
Clermont, FL
10.2006 - 05.2011
Conducted daily phlebotomy procedures
SRB Medical Services/Vista Laboratories, Phlebotomist. All aspects of phlebotomy on a daily basis, serving nursing homes for early morning draws, processing, and
transport of specimens to lab/hospital; maintain on-call schedule.
Education
Phlebotomy
American Society of Phlebotomy Technician
10.1984 - 10.1985
Skills
- 1984 by American Society of Phlebotomy Technicians30 years experience as Phlebotomist, performing all aspects of collection, transporting, and lab processing
- specimens in various environments: nursing home, emergency room, and home sites
- Award-winning customer care
Timeline
Consumer relations specialist and resolution cente
Walgreens
04.2019 - 10.2026
Phlebotomy Technician
American Health Associates Inc.
02.2014 - 03.2019
Lead Phlebotomist
SRB Medical Services
10.2006 - 05.2011
Phlebotomy
American Society of Phlebotomy Technician
10.1984 - 10.1985