Annette Bustamante
Douglas,AZ
Summary
Proven leader and efficient multitasker, adept in data analysis and relationship building, significantly enhanced operational efficiency at Customs and Border Protection. Skilled in computer proficiency and conflict resolution, I excel in high-stress environments, ensuring meticulous documentation and fostering team collaboration. My background showcases a commitment to excellence and a drive for continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Border Patrol Processing Coordinator
Customs And Border Protection
12.2022 - Current
- Cell and Welfare checks.
- Custodial watch of detainees.
- Transport property and individuals into Border Patrol custody.
- Properly tagging, and stowing of detainee property.
- Assisting Border Patrol Agents with intake processing and data entry.
- Manage administrative paperwork of subjects in Border Patrol custody using NextGen, E-3, and Detention Module.
- Enter data into computer tracking system and filed paperwork according to procedures.
- Assisted in training oncoming team members.
Detention Officer
Otero County Detention Center
08.2020 - 01.2022
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Provided 24-hour supervision and security of 50-100 inmates at a medium-security jail
- Assisted in training of new correctional officers
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
Team Leader
Whataburger
08.2016 - 08.2020
- Supervised approximately 10-15 team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
- Involved in training about three new team members each month.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Team Member
Western Playland Amusement Park
06.2015 - 08.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
El Paso Community College
El Paso, TXHigh School Diploma -
Jefferson High School
El Paso, TX06.2019
Skills
- Computer Proficiency
- Data Analysis
- Multitasking and Organization
- Decision-Making
- Relationship Building
- Phone and Email Etiquette
- Documentation and Recordkeeping
- Software Knowledge
Certification
- CPR certified with Customs and Border Protection.
- Licensed to carry duty weapon.
- CSB, Collapsible Straight Baton certified.
- Oleoresin capsicum, OC spray certified.
Languages
Spanish
Native or Bilingual
Timeline
Border Patrol Processing Coordinator
Customs And Border Protection
12.2022 - Current
Detention Officer
Otero County Detention Center
08.2020 - 01.2022
Team Leader
Whataburger
08.2016 - 08.2020
Team Member
Western Playland Amusement Park
06.2015 - 08.2016
El Paso Community College
High School Diploma -
Jefferson High School
- CPR certified with Customs and Border Protection.
- Licensed to carry duty weapon.
- CSB, Collapsible Straight Baton certified.
- Oleoresin capsicum, OC spray certified.
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