Annette Campbell
Community Health Worker / Dispatcher
Summary
Patient Navigator with extensive experience at Texas Children's Hospital, specializing in patient assessment and care coordination. Demonstrated success in improving patient and physician relations while effectively managing complex scheduling and insurance processes. Proficient in Epic records management and committed to facilitating strong communication for seamless care transitions and optimal patient outcomes.
Overview
24
24
years of professional experience
Work History
Patient Navigator
Texas Children's Hospital
07.2022 - 03.2025
- Develop a relationship with the patient/their family prior to discharge and facilitate the inpatient-to-outpatient transition, communicate with the patient/family during the initial discharge period, and track the care coordination needs while they are in transition
- Interview and obtain data about the patient’s progress towards their goals and work with the patient to modify an individualize the care plan.
- Schedule appointments, assist with the coordination of medical transportation, send prescriptions, and assist with DME requests
- Greet new patients and present new patient educational materials and ensure proper patient understanding of all services offered.
Dispatch Supervisor / Street Supervisor / Classroom Instructor / Office Starter / Driver
First Transit America / MV Transportation
07.2012 - 06.2022
- Oversees METROLift and curb2curb service delivery to include directing drivers, street supervisors and maintenance personnel while on the road to ensure prompt, safe and efficient delivery by METROLift and METRO garage vehicle services.
- Uses a PC based computer dispatching system and METRO’s Micro Transit On-Demand Dynamic software, over the air radio system and vehicle location system to track the increasing number of disabled patron pick-ups per service day.
- Identifies and documents alternative vehicle resources as required to re-assign to prevent and/or recover from service interruptions that can cause patron complaints/physical distress and financial loss to METRO for unproductive use of revenue hours. Requires communication and coordination with drivers, supervisors, maintenance personnel, METROLift supervisors and Contractor administrators.
Patient Care Coordinator
MD Anderson Cancer Center
04.2008 - 03.2010
- Manage, monitor, and facilitate completeness of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution's standards of customer service and quality patient care. Responsible for monitoring and expediting clinic flow.
- Receive multiple telephone calls from internal/external customers, direct calls appropriately in an expedient, courteous and friendly manner. Take accurate and complete messages.
- Responsible for the security and confidentiality of patient information at all times. Will advise patients/family members of available services and use appropriate customer service skills when interacting with co-workers, patients, patient family members, and internal/external customers.
- Update and revise all demographic, financial and insurance information as necessary to maintain an accurate patient account. Collect co-payments as appropriate.
Patient Administrative Coordinator
Baylor College of Medicine
08.2001 - 03.2008
- Patient Business Services is seeking a Coordinator, Patient Accounts Receivable to expedite and maximize payment of insurance medical claims by contacting insurance payers and patients by telephone or website.
- Perform various administrative functions in a high-profile area serving faculty. Greets, orients and answer patient's questions. Schedules and coordinates patient appointments and visits, Prepares and maintains daily appointment schedules, collects necessary patient information, and completes documentation, applications and eligibility.
- Processes enrollment applications and performs data entry timely, accurately and in compliance with State and Federal standards and guidelines.
- Records patient arrival in Practice Suite and makes follow-up appointments as required. Acts as a front-line representative, records and maintains reports and data to support operational activities.
- Manages multiple tasks and deadlines using organizational skills. Enters information into databases and tracks patient demographic information.
Education
Community Health Worker -
UT Health, The University of Texas
Houston, Texas02.2014
High School Diploma -
Bellaire Senior High
Bellaire, Texas06.1988
Skills
- Medical procedures and practices
- Patient and physician relations
- Epic records management
- Communication and interpersonal skills
- Patient assessment
- Leadership development
- Accounts payable and receivable
- Medicaid processing for DME
References
References available upon request.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Patient Navigator
Texas Children's Hospital
07.2022 - 03.2025
Dispatch Supervisor / Street Supervisor / Classroom Instructor / Office Starter / Driver
First Transit America / MV Transportation
07.2012 - 06.2022
Patient Care Coordinator
MD Anderson Cancer Center
04.2008 - 03.2010
Patient Administrative Coordinator
Baylor College of Medicine
08.2001 - 03.2008
Community Health Worker -
UT Health, The University of Texas
High School Diploma -
Bellaire Senior High
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