Annette Cowart
Brooksville
Summary
Detail-oriented professional with extensive experience in customer service, consistently delivering high-quality support and solutions. Proven ability to adapt to new challenges and excel in fast-paced environments. Strong commitment to enhancing customer satisfaction and driving operational efficiency.
Overview
21
21
years of professional experience
Work History
Medical Receptionist
Immediate Medcare
Brooksville
05.2024 - Current
- Efficiently managed patient check-in and check-out processes for streamlined operations.
- Utilized multi-line phone system to promptly address and resolve patient inquiries, enhancing patient satisfaction.
- Executed insurance verification and updated patient information efficiently, ensuring accurate and timely patient processing.
- Scheduled appointments and coordinated daily with medical staff to optimize workflow.
- Maintained accurate patient records in electronic health systems to ensure data integrity.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed referrals for specialist care when requested by physicians or patients.
- Collaborated with team members to ensure smooth office operations.
- Arranged waiting room area to foster a welcoming environment, contributing to positive patient experiences. to maintain neat and organized space.
Medical Receptionist
Dr. Pius Jacob
Zephyrhills
03.2020 - 04.2024
- Scheduled and followed up on patient appointments, processed payments, and maintained organized patient files to enhance office efficiency.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Provided administrative and customer service support to ensure smooth patient flow and positive experiences.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
Certified Nursing Assistant
Royal Oaks Nursing And Rehab
Dade City
07.2019 - 11.2019
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted patients with daily living activities and personal hygiene needs.
- Collaborated with healthcare team to develop individualized care plans.
- Documented patient care activities in electronic health records accurately.
- Educated patients and families on care procedures and wellness practices.
- Observed and reported unusual symptoms and changes to charge nurse.
- Maintained a clean and safe environment for residents at all times.
- Participated in training new staff on caregiving techniques and procedures.
Certified Nursing Assistant
Gulfside Hospice
Land O' Lakes
04.2017 - 04.2019
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care activities in electronic health records accurately.
- Collaborated with healthcare team to develop individualized care plans.
- Provided emotional support and companionship to residents during interactions.
- Educated patients and families on care procedures and wellness practices.
- Participated in training new staff on caregiving techniques and procedures.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Certified Nursing Assistant
Royal Oaks Nursing And Rehab
Dade City
08.2014 - 03.2017
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted patients with daily living activities and personal hygiene needs.
- Maintained a clean and safe environment for residents at all times.
- Documented patient care activities in electronic health records accurately.
- Collaborated with healthcare team to develop individualized care plans.
- Educated patients and families on care procedures and wellness practices.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Participated in training new staff on caregiving techniques and procedures.
- Responded quickly to emergency situations involving sudden illness or injury.
Front Supervisor
Captain D's Seafood
Dade City
03.2005 - 09.2007
- Supervised daily operations and ensured compliance with food safety standards.
- Managed staff schedules and delegated tasks to optimize workflow efficiency.
- Trained new employees on customer service and operational procedures.
- Addressed customer inquiries and resolved complaints to enhance satisfaction.
- Ensured compliance with all safety regulations and company policies.
- Resolved conflicts among team members in a professional manner.
- Monitored inventory levels and coordinated timely restocking of supplies.
- Collaborated with management on promotional events to boost sales initiatives.
Education
CNA -
Holistic Health
Zephyrhills, FL06-2014
High School Diploma -
Moore Mickens
Dade City, FL12-2003
Skills
- Insurance verification
- Customer service
- Payment collection
- Point-of-sale system
- Attention to detail
- Time management
- Team collaboration
- Telephone etiquette
- Problem solving
- Staff leadership
- Communication
Timeline
Medical Receptionist
Immediate Medcare
05.2024 - Current
Medical Receptionist
Dr. Pius Jacob
03.2020 - 04.2024
Certified Nursing Assistant
Royal Oaks Nursing And Rehab
07.2019 - 11.2019
Certified Nursing Assistant
Gulfside Hospice
04.2017 - 04.2019
Certified Nursing Assistant
Royal Oaks Nursing And Rehab
08.2014 - 03.2017
Front Supervisor
Captain D's Seafood
03.2005 - 09.2007
CNA -
Holistic Health
High School Diploma -
Moore Mickens