Annette DeAnda
Phoenix,AZ
Summary
Personable and dedicated Customer Service Representative with extensive experience in collection industry. Motivated to maintain customer satisfaction and contribute to company success. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
OFFICE MANAGER
ART'S A/C & ELECTRICAL, LLC
Phoenix
03.2023 - Current
- Maintain daily of the QuickBooks for small air conditioning business, in preparation of annual taxes.
- Responsible for emailing invoice, collection of payment and prepare estimates for proposed work with in 24 hours of request.
- Review work tickets daily completed by employees to determine accuracy to prepare payroll weekly, with 99% accuracy.
Small Business Specialist
JP Morgan & Chase
Phoenix, AZ
03.2019 - 03.2023
- Handled inbound calls for small business owners with a 94% resolution rate.
- Maintained annual customer survey (CSAT) score of 95%.
- Displayed strong telephone etiquette, effectively handling difficult calls with average handling time of 90 seconds.
HAIRSTYLIST
BEAUTY BRANDS
Phoenix
02.2016 - 02.2019
- Provided hair services to customers by preparing, conditioning, coloring, cutting and styling hair.
- Established strong client relationships, sold top quality products to maintain top salon retail sales of 60% conversion.
- Recipient of top customer service survey awards and top re-booking percentage of 80% for the last 12 months.
MORTGAGE LOAN PROCESSOR
JP MORGAN CHASE BANK
Phoenix
01.2012 - 02.2016
- Top award winner for 100% customer satisfaction survey for the last 24 months.
- Ranked top 10% among 160 peers in overall site rank for the last 12 months.
- Assessed credit reports to determine eligibility for mortgage loans.
Education
High School Diploma -
Miami High School
Miami, AZ05-1994
Skills
- Ability to provide solutions for customers in hardships
- Build rapport to secure with future arrangements
Timeline
OFFICE MANAGER
ART'S A/C & ELECTRICAL, LLC
03.2023 - Current
Small Business Specialist
JP Morgan & Chase
03.2019 - 03.2023
HAIRSTYLIST
BEAUTY BRANDS
02.2016 - 02.2019
MORTGAGE LOAN PROCESSOR
JP MORGAN CHASE BANK
01.2012 - 02.2016
High School Diploma -
Miami High School
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