Annette Dickess
Operations Manager
Chillicothe,OH
Summary
Seasoned Operational Store Manager specializing in management of retail location. Polished professional skilled at training employees on exceptional customer service etiquette, accounts management, hourly efficiency and inventory management. Skilled in overseeing all facets of customer-facing and back-end operations. Proficient in Google drive, documents, and sheets. Fluent in Microsoft Excel.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operational Store Manager
Big Sandy Superstore
Chillicothe , Ohio
06.2002 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
Chillicothe High School
Chillicothe, Ohio06.1994
Skills
- Customer Service
- Time Management
- Department Oversight
- Policy Development and Enforcement
- Mathematical Calculation and Reasoning
- Supply Ordering
- Focus and Follow-Through
Accomplishments
Received Operations Manager of the year title last year, 2021.
Certification
I have Red Cross Adult and Pediatric First Aid/CPR/AED certification- 7/7/2022 two year certification.
I have OSHA certification #700365170 and OSHA General Industry Safety and Health #23-701763401.
Timeline
Operational Store Manager
Big Sandy Superstore
06.2002 - Current
High School Diploma -
Chillicothe High School
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