Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Operational Manager /Retail Store ManagerHospitality ManagerRetail Sales ManagerLocation Preference
On-SiteLocation: Key West, FL, US
Open to relocation: Yes
Open To Work
Aristides Chavez
Key West,FL
Work Preference
Summary
Results-driven operational manager with a strong focus on team leadership and health compliance. Proven ability to optimize inventory and enhance customer satisfaction through effective problem-solving and continuous improvement strategies.
Dynamic retail operations manager with a track record of improving workforce efficiency and customer service. Skilled in inventory management and conflict resolution, committed to fostering a positive team environment and achieving operational excellence.
Overview
19
19
years of professional experience
Work History
Operational Manager /Retail Store Manager
Hard Rock Cafe
Key West, FL
09.2022 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Coordinated staff schedules, improving workforce efficiency and service delivery.
- Developed training programs for new employees, enhancing onboarding processes.
- Improved team productivity through effective communication, training, and performance evaluations.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Optimized inventory management strategy through accurate forecasting and demand planning methodologies.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Fostered a positive team environment through effective communication and conflict resolution.
- Collaborated with upper management to align store goals with corporate objectives.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Reported issues to higher management with great detail.
Line Cook
Hard Rock Cafe
Key West, FL
04.2018 - 09.2022
- Prepared high-quality dishes according to standardized recipes and presentation guidelines.
- Monitored inventory levels and assisted in ordering supplies to ensure kitchen efficiency.
- Collaborated with team members to maintain a clean and organized kitchen environment.
- Trained new staff on food preparation techniques and safety protocols.
- Implemented time-saving cooking techniques to enhance workflow during peak hours.
- Ensured compliance with food safety regulations and maintained cleanliness standards consistently.
- Led kitchen operations during busy shifts, optimizing staff assignments for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Grilled meats and seafood to customer specifications.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Improved team morale and productivity through effective communication and collaboration.
- Implemented system for quicker ingredient replenishment, keeping kitchen running smoothly during peak hours.
- Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
Lead Cook
Olive Garden Restaurant
Midland, MI
03.2014 - 04.2018
- Supervised kitchen staff to ensure adherence to food safety standards and operational protocols.
- Developed and implemented new menu items, enhancing customer satisfaction and dining experience.
- Trained team members on cooking techniques and equipment usage, improving overall kitchen efficiency.
- Managed inventory levels, ensuring availability of quality ingredients while minimizing waste.
Line Cook
Hard Rock Cafe
Hollywood, FL
05.2010 - 11.2014
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Collaborated with team to ensure timely service during high-volume shifts.
- Monitored food quality, ensuring freshness and adherence to health regulations.
Line Cook Trainer
Hard Rock Cafe
Key West, FL
05.2007 - 05.2010
- Trained new staff on food preparation techniques and kitchen safety protocols.
- Developed standardized recipes to ensure consistency and quality across menu items.
- Oversaw daily kitchen operations, maintaining high standards of cleanliness and organization.
- Mentored junior cooks, enhancing their cooking skills and confidence in food handling.
Education
GED -
Sheridan Technical College
Hollywood, FLNo Degree - Cooking
Stratford Cooking And Catering Institute
Online02-2003
Associate of Arts - Business Administration
Keiser University
Fort Lauderdale, FL03-2014
Skills
- Customer service
- Operations management
- Decision-making
- Team leadership
- Inventory management
- Performance evaluations
- Goal setting
- Schedule management
- Problem-solving
- Employee relations and conflict resolution
- Planning and implementation
- Management
- Policies and procedures implementation
- Health and safety compliance
- Superb time management skills
- Invoice processing
- Interpersonal communication
- Continuous improvements
- Staff training
- FLUENT IN Spanish and English
- Emergency response
- Retail operations management
- Marketing
- Business administration
Timeline
Operational Manager /Retail Store Manager
Hard Rock Cafe
09.2022 - Current
Line Cook
Hard Rock Cafe
04.2018 - 09.2022
Lead Cook
Olive Garden Restaurant
03.2014 - 04.2018
Line Cook
Hard Rock Cafe
05.2010 - 11.2014
Line Cook Trainer
Hard Rock Cafe
05.2007 - 05.2010
GED -
Sheridan Technical College
No Degree - Cooking
Stratford Cooking And Catering Institute
Associate of Arts - Business Administration
Keiser University