Annette Duarte
El Paso
Summary
Dynamic Customer Service Representative with proven skills in conflict resolution, effective communication, and multitasking. Committed to enhancing customer satisfaction and driving service improvements.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
First Legal
San Francisco, CA
07.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Monitored customer feedback to identify trends and recommend service improvements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated complaints efficiently, maintaining positive client relationships.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Host
Twin Peaks
El Paso, TX
06.2022 - 07.2022
- Resolved guest inquiries and concerns to enhance overall satisfaction.
- Oversaw dining area cleanliness to uphold health and safety standards.
- Implemented feedback mechanisms to gather guest insights for service improvement initiatives.
- Navigated high-pressure situations with composure while managing large parties and unexpected events during peak shifts.
- Delivered exceptional customer service by actively listening to guest needs and swiftly resolving concerns.
Education
High School Diploma -
Burges High School
El Paso, TX06-2022
Skills
- Multitask
- Charisma
- Customer relations
- Cognitive Retentiveness
- Customer service
- Critical thinking
- Microsoft outlook
- Assertiveness
Timeline
Customer Service Representative
First Legal
07.2022 - Current
Host
Twin Peaks
06.2022 - 07.2022
High School Diploma -
Burges High School