Annette Gonzales
Tijeras,NM
Summary
Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of telecommunications . Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset. Skilled Expert bringing expertise in operations and project management. Helps achieve goals by coordinating resources, schedules and team members to meet demands. Seeks every opportunity to improve operations and team performance. Team Leader experienced in directing activities in multiple setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
19
19
years of professional experience
Work History
Senior Specialist
T-Mobile
Albuquerque, NM
01.2020 - 06.2022
- Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
- Assisted with complaints filed against T-Mobile through different agencies such as, Better Business Bureau Attorney General and Federal Communication's Commission. I also addressed complaints through social media.
Supervisor
T-Mobile
Albuquerque, NM
05.2003 - 01.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
Education
High School Diploma -
Del Norte High School
Albuquerque, NM05.2001
Skills
Research
Employee Orientation
Recruiting
Cold Calling
Mentoring
Microsoft Office
Computer literacy
Technical Support
Management
Conflict Management
Relationship Management
Quality Assurance
Sales
Negotiation
Customer Relationship Management
SAP
Presentation Skills
Salesforce
Timeline
Senior Specialist
T-Mobile
01.2020 - 06.2022
Supervisor
T-Mobile
05.2003 - 01.2020
High School Diploma -
Del Norte High School