Annette Gonzalez
Signal Hill,CA
Summary
Friendly, motivated, and customer-focused professional with experience in customer service, communication, and problem-solving. Skilled at assisting customers, building positive relationships, and working in fast-paced environments. Passionate about fashion, footwear, and delivering an excellent shopping experience. Eager to bring strong interpersonal skills and a positive attitude to the ALDO retail team.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Collections Remote Agent
Property Management Company
Long Beach, California
11.2025 - Current
- Communicated with customers daily through phone calls, text messages, and follow-ups to address inquiries and concerns.
- Provide personalized assistance and recommend solutions based on customer needs.
- Maintained positive relationships with customers while effectively resolving concerns to enhance satisfaction.
- Manage multiple responsibilities in a fast-paced work environment.
- Collaborated with team members to achieve monthly performance goals, contributing to overall team success.
Youth Development Professional
Boys and Girls Club
Long Beach, California
04.2024 - 01.2026
- Supervise and promote a positive environment for all youth
- Planned age-appropriate games, arts, and leadership activities
- Supported positive relationships with members and families
- Multi-task with different student needs at once, such as homework = needs, behavioral needs, and social circumstances at once
- Approached conflicts and crisis situations in calm and professional way.
Cashier
Wingstop Inc.
Long Beach, California
09.2023 - 02.2024
- Welcomed Wingstop guests and supported walk-in and phone order entry.
- Handled cash, card, and mobile payments accurately.
- Packed customer orders accurately to ensure correct items were included. and checked items before handoff.
- Maintained clean, organized counter, lobby, and register areas.
- Coordinated with kitchen staff to manage order flow.
Education
High School Diploma -
Wilson High School
Long Beach, CA06-2023
Skills
- Problem solving
- Clear communication
- Team player who works well with people
- Positive attitude
- Adaptability to change
- Can work under pressure
- Customer service and care
- Conflict resolution
Languages
English
Professional
Spanish
Native/ Bilingual
Affiliations
- Volunteer with adults with disabilities
Timeline
Collections Remote Agent
Property Management Company
11.2025 - Current
Youth Development Professional
Boys and Girls Club
04.2024 - 01.2026
Cashier
Wingstop Inc.
09.2023 - 02.2024
High School Diploma -
Wilson High School