Luis Echavarria
New York,NY
Summary
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with a flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Remote Customer Collections Rep
United healthcare Optum
Work from home , New York
12.2021 - 04.2026
- Approved reimbursements for valid claims, ensuring timely customer support
- Reviewed customer claims for accuracy and completeness to ensure valid reimbursements
- Process claims efficiently with 95% accuracy. Evaluate all information surrounding a claim
- Follow-up on potentially invalid claims to re-assess customer coverage
- Entered data into company database for accurate record-keeping and reference
- Ensured compliance with ICD-10, CPT, HCPCS, HIPAA regulations for accurate billing.
Remote Customer service collections Rep
Connect America
Work from Home , NY
06.2017 - 06.2020
- Resolved overdue bills and collected payments, enhancing cash flow.
- Safeguarded employer assets while maintaining positive customer relationships and adhering to collection policies.
- Managed daily operations in a high-volume reservations and customer care call center.
Door to door sale/Customer Service Supervisor
Verizon
Queens, New York
10.2014 - 02.2017
- Sold TV, phone, and internet services, contributing to overall sales targets.
- Managed customer service and administrative tasks to resolve issues efficiently, enhancing customer satisfaction.
- Coordinated with team members to ensure timely processing of transfers, shipments, and damages, maintaining operational flow.
Education
Associate Degree - Business Management
Lehman College
New York, NY04-2018
Skills
- Billing Procedures
- Customer Relationship Management
- Salesforce
- Freshdesk
- Zendesk
- Jira Service Management
- Documentation management
- Quality assurance
- Microsoft Office Suite
- Analyzing Information
- Problem Solving
- Effective Communication
- Listening
- Multi-tasking
- Multi-tasking
Certification
Employment Essentials Business Certified, Retail Customer Service Fundamentals Certified
Languages
Spanish, English
Timeline
Remote Customer Collections Rep
United healthcare Optum
12.2021 - 04.2026
Remote Customer service collections Rep
Connect America
06.2017 - 06.2020
Door to door sale/Customer Service Supervisor
Verizon
10.2014 - 02.2017
Associate Degree - Business Management
Lehman College