Annette Hibdon
Katy,TX
Summary
Motivated professional with over 30 years experience with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
36
36
years of professional experience
Work History
Front Desk Coordinator
Ies Residential
Stafford, TX
08.2017 - 05.2020
- Handled all incoming guest and directed them to correct department.
- Handled all incoming and out going mail.
- Verified appointments, data entry, office memos.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
Front Desk Coordinator
Prostaff Personnel
Houston , TX
07.2015 - 05.2017
- Greeted guests.
- Handled new hire onboarding. Drug screening. Job inquiries. Data entry
- Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Ensured that all front desk areas were kept clean and organized at all times.
- Responded to emails from guests regarding their stay or any special requests they may have had.
- Provided support to other departments within the organization as needed.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
In Bound Customer Service Representative
Continental Message Solution
Columbus , OH
02.2012 - 04.2015
- Answered incoming customer inquiries via telephone and email.
- Resolved customer complaints in a timely manner.
- Provided customers with product and service information.
- Processed orders, forms, applications, and requests.
- Developed and maintained positive customer relationships.
- Identified customer needs and determined appropriate solutions.
- Reviewed accounts for past due balances or other irregularities.
- Assisted customers with billing questions or payment issues.
- Verified account information to ensure accuracy of data entry.
- Entered new customer information into system database.
Exit Interviewer
HSD Metrics Sytems
Columbus, OH
01.2008 - 03.2012
- Conduct interviews to assess candidate qualifications and cultural fit.
- Develop structured interview guides to standardize evaluation processes.
- Collaborate with hiring managers to understand specific role requirements.
- Utilize applicant tracking systems to manage candidate information efficiently.
- Provide constructive feedback to candidates post-interview for improvement.
- Analyze interview outcomes to refine selection strategies continually.
VIP Corporate Travel Agent
Thomas Cook Travel
Houston , TX
12.1987 - 10.1998
- Coordinated international and domestic travel arrangements for corporate clients, utilizing cost-effective options.
- Monitored airline ticket prices to ensure customers received the best fares available.
- Provided detailed information on travel destinations, including visas, passports, currency exchange rates, customs regulations, and weather conditions.
- Researched and recommended hotels that provided amenities appropriate to client needs.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Processed payments through credit cards or other payment methods using secure online systems.
- Facilitated prompt resolution of any customer service issues that arose during their travels.
- Ensured compliance with company policies regarding safety standards while booking travel arrangements.
- Developed relationships with suppliers such as airlines, car rental companies, hotels, cruise lines and tour operators to obtain discounts for customers.
- Attended trade shows and seminars related to the field of corporate travel management.
- Collaborated with other departments within the organization when needed.
- Booked hotel rooms, car rentals, and flights for company trips and conferences.
- Contacted airlines, hotels, transportation companies, and other service providers to resolve problems.
- Booked flights, reserved hotels, and set up ground transportation for individual travelers and groups of different sizes.
- Created travel itineraries and made adjustments to meet client specifications.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Cultivated strong value-added relationships with customers.
Advantage Gold VIP Reservationist
American Airlines
Dallas , TX
05.1984 - 11.1987
- Greeted guests and provided them with necessary information about hotel services.
- Assisted customers in making reservations over the phone and online.
- Provided customer service to ensure guest satisfaction.
- Updated reservation records, availability, rates and other data into computer system.
- Resolved customer complaints in a professional manner.
- Promoted additional services such as restaurant reservations or spa treatments to guests.
- Responded promptly to emails sent by customers regarding their inquiries.
- Managed cancellations and changes in existing reservations.
- Conducted research on competitors' pricing structure and services offered.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
Education
Technical - Tourism And Travel Management
International Aviation Travel Academy
Dallas Texas07-1984
Associate of Arts - Criminal Justice
Stephen F Austin State University
Nacogdoches, TX05-1984
Skills
- Calender management
- Word Processing
- Effective Planning
- Office Administration
- Scheduling appointments
- Problem-solving skills
- Travel Coordination
- Appointment Setting
- File Management
Timeline
Front Desk Coordinator
Ies Residential
08.2017 - 05.2020
Front Desk Coordinator
Prostaff Personnel
07.2015 - 05.2017
In Bound Customer Service Representative
Continental Message Solution
02.2012 - 04.2015
Exit Interviewer
HSD Metrics Sytems
01.2008 - 03.2012
VIP Corporate Travel Agent
Thomas Cook Travel
12.1987 - 10.1998
Advantage Gold VIP Reservationist
American Airlines
05.1984 - 11.1987
Technical - Tourism And Travel Management
International Aviation Travel Academy
Associate of Arts - Criminal Justice
Stephen F Austin State University