Annette Irelan
Northwest Health Digestive Health Associates
Valparaiso,IN
22
years of professional experience
Dynamic Medical Receptionist with proven expertise at Northwest Health Digestive Health Associates, excelling in patient scheduling and insurance verification. Recognized for enhancing patient satisfaction through compassionate service and efficient front desk operations. Proficient in EHR systems and HIPAA compliance, ensuring accurate medical records and seamless communication with healthcare providers.
Work History
Medical Receptionist
21 Years 10 Months- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted patients with insurance verification and billing inquiries to enhance service experience.
- Maintained accurate medical records and ensured compliance with privacy regulations.
- Communicated effectively with healthcare providers to facilitate seamless patient care coordination.
- Addressed patient concerns promptly to foster a positive environment and improve satisfaction rates.
- Utilized electronic health record (EHR) systems for data entry, retrieval, and management of patient information.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Transcribed phone messages and relayed to appropriate personnel.
Education
High School Diploma
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Patient scheduling
Patient registration
Appointment setting
Insurance verification
HIPAA guidelines
Appointment management
Medical office procedures
Insurance verifications
Timeline
Medical Receptionist
Northwest Health Digestive Health Associates
05.2002 - 03.2024Read More
Portage High School
High School Diploma
Read More