Annette Johnson
Leesburg,Florida
Summary
Dynamic Patient Account Representative with proven expertise in insurance verification and charge entry at HCA Florida Ocala Trauma Specialist. Recognized for enhancing customer satisfaction through accurate billing and fostering teamwork by resolving complex issues. Committed to process improvements and maintaining high standards in Medicaid and Medicare operations.
Overview
8
8
years of professional experience
Work History
Patient Account Representative
HCA Florida Ocala Trauma Specialist
Ocala, FL
08.2017 - Current
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
Billing Specialist
Florida Heart and Vascular Center
Leesburg, FL
08.2017 - 08.2017
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Enhanced customer satisfaction with timely and accurate invoice generation.
Education
Health Information Technician -
Rasmussen College
Ocala, FL12.2015
Skills
Insurance Verification
Charge Entry
Demographics
Medicaid and Medicare
Answer Phones
Provide customer service
Timeline
Patient Account Representative
HCA Florida Ocala Trauma Specialist
08.2017 - Current
Billing Specialist
Florida Heart and Vascular Center
08.2017 - 08.2017
Health Information Technician -
Rasmussen College