Annette London
Brigham City,UT
Summary
Driven Customer Service Technical Liaison with a proven track record at the IRS, enhancing customer satisfaction through efficient resolution of inquiries and strategic service improvements. Skilled in complaint handling and spreadsheet tracking, adept at analyzing feedback to boost service quality. Excelled in streamlining communication and addressing complex needs, demonstrating exceptional problem-solving and organizational abilities.
Overview
38
38
years of professional experience
Work History
Customer Service Technical Liaison
IRS
01.1985 - 06.2023
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Streamlined communication channels for improved client interactions and increased efficiency.
- Analyzed customer feedback data to identify trends and develop targeted strategies for service improvement.
- Facilitated smooth transitions between departments when necessary to address complex client needs effectively.
Education
None - General Studies
Ogden Continuing Education
Ogden, UT06.1985
Skills
- Call center experience
- Complaint Handling
- Paperwork Processing
- Spreadsheet tracking
- Business Tax Account Specialist
Work Preference
Work Type
Part TimeLocation Preference
RemoteImportant To Me
Flexible work hoursWork from home optionTimeline
Customer Service Technical Liaison
IRS
01.1985 - 06.2023
None - General Studies
Ogden Continuing Education