Annette Pollock
QLS Villa
Lithonia,GA
1
Certification
8
years of professional experience
Service Coordinator supporting resident services, daily operations, and follow-up in a community-based setting. Coordinates documentation, quality assurance, and communication across residents, families, staff. Balances multiple priorities while protecting confidential information and resolving concerns with professionalism
Work History
Service Coordinator
1 Year 2 Months- Coordinated day-to-day service operations and administrative tasks in residential/community-services environment to ensure seamless service delivery
- Ensured quality assurance and maintained documentation and records to support accurate service delivery and compliance.
- Maintained quality assurance, documentation, records, and follow-up to support accurate and consistent service delivery
- Managed resident programs, activities, and resources while effectively prioritizing and meeting deadlines
- Handled sensitive information with professionalism, discretion, and attention to detail
Intake Worker
3 Years 6 Months- Processed utility assistance applications and verified eligibility through thorough documentation review
- Verified account, billing, and payment information by effectively communicating with applicants and utility providers.
- Maintained accurate case information and completed assigned work efficiently while meeting daily deadlines
- Delivered responsive customer service by clearly explaining program processes to clients
Patient Service Representative
1 Year 1 Month- Verified insurance coverage and patient information to ensure accurate service processing and reduce claim denials
- Entered demographic, financial, and insurance information accurately into internal systems
- Educated patients regarding policies, procedures, and available service options
- Addressed patient inquiries and resolved concerns to enhance overall patient experience and satisfaction
Special Service Representative
2 Years 1 Month- Managed inbound and outbound customer inquiries, routing concerns to appropriate resources for resolution
- Assisted customers with requests and resolved complaints, ensuring timely follow-up to enhance satisfaction
- Maintained service quality through accurate documentation and consistent communication, ensuring thorough follow-through on customer inquiries
Education
Bachelor of Arts - Human Resource Management
Associate of Arts - Business Administration
Skills
Administrative support
Scheduling & organization
Records & documentation
Data entry & accuracy
Communication & correspondence
Issue resolution
Community & resident support
Confidential information
Certification
- Georgia Notary Public
- Mental Health Certification
Timeline
Service Coordinator
QLS Villa
06.2025 - CurrentRead More
Intake Worker
Partnership for Community Action
11.2021 - 05.2025Read More
Patient Service Representative
Benevis Corporation
09.2020 - 10.2021Read More
Special Service Representative
South East Trans
07.2018 - 08.2020Read More
American InterContinental University Online
Bachelor of Arts from Human Resource Management
Read More
American InterContinental University Online
Associate of Arts from Business Administration
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