Alexa Rodriguez

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Created and maintained safe and secure work environments for employees.
• Rotated merchandise and displays to feature new products and promotions.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Reported issues to higher management with great detail.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Trained and guided team members to maintain high productivity and performance metrics.

Assisted clients with purchases of auto and recreational vehicle loans. Executed the loan origination process from start to finish, including ordering credit reports, purchase agreements, titles, and other customer documents.

• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Recommended loan approvals and denials based on customer loan application reviews.
• Developed strong relationships with customers through high levels of customer service.
• Negotiated loan terms to provide favorable outcomes for both customers and lenders.
• Assisted customers with completing loan applications and other paperwork.
• Entered figures using 10-key calculator to compute data quickly.
• Down payment collections.

• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.