Annette Rose
Holland,MI
Summary
Detailed-oriented administrative professional with 8+ of experience in customer-facing and high-volume office environments. Skilled in Managing schedules, handling communications, maintaining accurate records, and supporting team operations. Known for string organization, multitasking, and delivering efficient, professional service in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Service Advisor
Barber Ford
Holland, MI
11.2019 - Current
- Managed high-volume scheduling of service appointments, ensuring efficient daily operations
- Maintained accurate customer records, service histories, and billing information
- Served as a primary point of contact for customers,handling phone, email, and in-person communication
- Coordinated between departments to ensure timely completion of services
- Resolved customer concern professionally, improving overall client satisfaction
- Processed invoices and payments with strong attention to detail
- Assisted in improving workflow processes to increase efficiency
- Assisted with onboarding and training of new staff
Service Advisor
Betten Imports
Grand Rapids, Michigan
06.2019 - 10.2019
- Coordinated daily schedules and service workflow to reduce delays
- Managed multiple administrative tasks simultaneously in a fast-paced environment
- Maintained organized documentation and services records
- Provided professional communication between customers, technicians, and management
Service Advisor, Internet Sales & Scheduling
Crown Motors
Holland, MI
10.2015 - 03.2019
- Handled inbound calls, emails, and online inquiries, converting them to scheduled appointments
- Maintained and updated customer data in internal systems
- Scheduled appointments and calendar flow for service and sales department
- Prepared repair orders and ensured accuracy of all documentation
- Processed transactions and maintained organized financial records
Education
GED -
Fennville Education Program
Fennville, MI01-1999
Certified - Ford
Ford University
Skills
- Administrative Support
- Calendar & Appointment Scheduling
- Data Entry & Record Management
- Customer & Client Communication
- Microsoft Office (Word, Outlook, Excel)
- Multitasking & Time Management
- Problem Solving
- Team Coordination
Timeline
Service Advisor
Barber Ford
11.2019 - Current
Service Advisor
Betten Imports
06.2019 - 10.2019
Service Advisor, Internet Sales & Scheduling
Crown Motors
10.2015 - 03.2019
GED -
Fennville Education Program
Certified - Ford
Ford University