Annette Santefort
Saint John,IN
Summary
Dynamic and efficient hospitality professional with proven expertise in high-volume environments, notably with Levy Restaurants. Excelled in customer service and sanitation, enhancing guest experiences and fostering repeat business. Demonstrated adaptability and strong money handling skills, contributing to significant revenue growth. Achieved commendable levels of cleanliness and customer satisfaction, setting a high standard for team collaboration and service excellence.
Overview
23
23
years of professional experience
Work History
Concessions Bartender
Levy Restaurants
09.2009 - Current
- Work in a high volume bar for Bulls and Blackhawks games, concerts and other special events.
- Manage bar inventory effectively, preventing shortages or overstocking situations.
- Promoted responsible alcohol consumption by monitoring guest behavior and adhering to Illinois laws.
- Contributed to a positive team atmosphere through effective communication and collaboration.
- Maintained a clean and organized bar area, ensuring compliance with sanitation standards.
- Developed rapport with guests, leading to increased repeat business and positive reviews.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Charlie's Ale House
05.2002 - 10.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma - Business Administration And Management
Thornton Fractional North
Calumet City, IL06.1998
Skills
- Speed and efficiency
- Cleanliness and sanitation
- Adaptable to change
- Opening and closing duties
- Proper money handling
- Safe alcohol service
- Customer service
Timeline
Concessions Bartender
Levy Restaurants
09.2009 - Current
Server
Charlie's Ale House
05.2002 - 10.2010
High School Diploma - Business Administration And Management
Thornton Fractional North
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