Heidi Sharma
Forney,TX
Summary
Dynamic and results-driven professional with extensive experience as a Concessions Bartender at Levy Food Service, excelling in speed and efficiency while ensuring exceptional customer service. Proven ability to manage bar inventory and promote responsible alcohol service, enhancing guest satisfaction during high-volume events. Adaptable and committed to maintaining cleanliness and sanitation standards.
Overview
12
12
years of professional experience
Work History
Concessions Bartender
Levy Food Service
10.2023 - Current
- Increased overall efficiency by multitasking during high-volume events.
- Ensured guest satisfaction by promptly addressing concerns or special requests.
- Demonstrated knowledge of drink recipes, offering suggestions based on guest preferences.
- Managed bar inventory effectively, preventing shortages or overstocking situations.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Concessions Bartender
Delaware North
03.2023 - Current
- Enhanced customer experience by providing efficient and personalized beverage service.
- Balanced exceptional speed with accuracy when mixing drinks, minimizing wait times for patrons.
- Promoted responsible alcohol consumption by monitoring guest behavior and adhering to legal serving guidelines.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Accounts Payable Specialist
Layne Christensen Co
06.2013 - Current
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
Area Manager
Milwaukee World Festival
04.2013 - Current
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Overseen seven bars in the Amp making sure bar managers have the items they need to run a successful bar for the night.
- Help assist bar managers with inventory at end of night and completing recounts.
- Order inventory for all bars for next show.
- Handle any customer issues.
Education
General
West Bend East
West Bend, WI06-1992
Skills
- Speed and efficiency
- Cleanliness and sanitation
- Adaptable to change
- Opening and closing duties
- Alcohol awareness
- POS system operation
- Safe alcohol service
- Stocking supplies
- Customer service
Timeline
Concessions Bartender
Levy Food Service
10.2023 - Current
Concessions Bartender
Delaware North
03.2023 - Current
Accounts Payable Specialist
Layne Christensen Co
06.2013 - Current
Area Manager
Milwaukee World Festival
04.2013 - Current
General
West Bend East
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