Annette Trejo
Spring,TX
Summary
A highly motivated personality that outperforms expectations by providing excellent customer service while completing company objectives. Possesses efficient managerial experience, superior customer service, and attention to detail. Leadership abilities include overseeing and training personnel. Ordering inventory, scheduling, and basic computer skills.
Overview
26
26
years of professional experience
Work History
Kennel Manager
Pecan Grove Kennels
Richmond, TX
11.2014 - Current
- Oversaw new intakes by assigning kennels and managing quarantines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
- Oversaw scheduling of appointments for boarding services or daycare activities.
- Proposed or approved modifications to project plans.
- Provided customer service support by responding promptly to inquiries and addressing customer complaints in a timely manner.
- Maintained records for all animals housed at the facility including medical histories, food intake, grooming schedules, and medications administered.
- Managed inventory of food supplies and other materials needed to run the kennel efficiently.
- Assisted in feeding, watering, exercising, bathing, cleaning cages and runs, administering medications when necessary.
Food Handler
Texans Performance Cafe
Houston, TX
02.2020 - 03.2025
- Stocked supplies such as food items, beverages and paper goods.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- This was an exclusive performance for the Houston Texans, NFL team.
- Delegated by four nutritionists, five chefs, and a team of ten servers who intricately displayed and prepared each meal buffet style. Tasks were designed around food handler qualifications.
Assistant Office Manager
B.F.B Equipment
Houston, TX
03.2008 - 01.2014
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed and maintained confidential employee payroll records.
- Performed regular cycle counts to maintain accuracy of inventory records.
Self Employed
P and A Concrete
Houston, TX
10.1999 - 10.2007
- Oversaw inventory management activities including ordering supplies as needed.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Investigated customer complaints related to product and service quality or delivery issues.
- Developed and maintained operational policies and procedures.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
Education
High School Diploma -
Sharpstown High School
Houston, TX05-1990
Skills
- Customer service
- Effective communication
- Time management
- Flexible and adaptable
- Multitasking
- Excellent communication
- Organization and time management
- Organization
- Team leadership
- Quality assurance
- Inventory management
- Operational policies
- Supply chain management
- Regulatory compliance
Timeline
Food Handler
Texans Performance Cafe
02.2020 - 03.2025
Kennel Manager
Pecan Grove Kennels
11.2014 - Current
Assistant Office Manager
B.F.B Equipment
03.2008 - 01.2014
Self Employed
P and A Concrete
10.1999 - 10.2007
High School Diploma -
Sharpstown High School