Annette Trickett
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patron a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Retired from Veterans Affairs Medical Center where I was proficient in various software applications as a Medical Coder.
Overview
46
46
years of professional experience
1978
1978
years of post-secondary education
Work History
Sales Associate
Margie Jane’s Shop
Amana
09.2020 - 11.2023
- Processed transactions using a point-of-sale system
- Delivered exceptional customer service by addressing inquiries and resolving issues, enhancing overall shopping experiences.
- Processed customer transactions efficiently using point-of-sale systems, ensuring accurate billing and smooth checkout experiences.
- Engaged with customers to build rapport and loyalty, fostering repeat business and positive word-of-mouth referrals.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Bagged or packaged purchases and wrapped gifts.
Inpatient Coder
Veterans Affairs Medical Center
Iowa City
11.1977 - 05.2016
- Accurately reviewed and coded inpatient medical records, ensuring compliance with healthcare regulations and optimizing reimbursement
- Led training sessions for new coding staff, fostering knowledge sharing and increasing team efficiency in medical coding practices.
- Utilized advanced coding software and tools to streamline documentation processes, resulting in faster turnaround times for patient records.
- Collaborated with physicians to obtain additional information as needed for code assignment.
Education
Highland High School
Riverside, IowaSome College (No Degree) - Human Biology
University of Iowa
Iowa City, IASkills
- Point-of-sale systems
- Transaction processing
- Customer service excellence
- Cash handling
- Customer engagement
- Rapport development
- Customer satisfaction
Timeline
Sales Associate
Margie Jane’s Shop
09.2020 - 11.2023
Inpatient Coder
Veterans Affairs Medical Center
11.1977 - 05.2016
Highland High School
Some College (No Degree) - Human Biology
University of Iowa