Annette Vela

• Managed daily correspondence and phone inquiries to appropriate staff.
• Entered and updated agency database records with accuracy.
• Organized confidential files while maintaining secure records in compliance with agency procedures.
• Tracked forms requests and paperwork, enabling timely administrative processing.
• Reviewed data for errors and corrected inconsistencies to maintain accurate office records.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Preparing Intake Raps for incoming daily chains
• Assist in preparing information and gathering accurate information
• Experience with Production Logs
• Experience with Execl and spread sheets
• Maintaining and implementing police

Prepare paperwork for incoming chains

• Ensured accurate record-keeping with diligent data entry and database management for vital company information
• Maintained Monthly reports, filing and daily logs to ensure organized accessible records
• Fingerprints
• Taking photos and uploading photos
• Print IDs.
• Making sure all information is correct and accurate
• Assisted with submitting supply list and supply tracking for office functions
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
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• Processed correspondence, forms, and records with strict attention to accuracy and confidentiality.
• Maintained filing systems and retrieved documents to support daily administrative operations.
• Entered and updated data in tracking systems, ensuring timely and reliable recordkeeping.
• Supported workflow coordination by organizing tasks, prioritizing requests, and resolving routine issues.
• Daily faxes, copies and distributing of paperwork and files
• Preparing folders and processing lay-ins
• Maintain professional communicationon with coworkers

• Managed front desk check-ins and check-outs while maintaining accurate guest records and room assignments.
• Processed reservations, cancellations, and payment transactions using property management systems.
• Resolved guest concerns promptly, delivering courteous service and supporting positive stay experiences.
• Coordinated communication between housekeeping and maintenance to support room readiness and service recovery.
• Monitored lobby activity and updated shift handoffs to maintain smooth daily operations.
• Handled incoming calls, messages, and special requests with accuracy and professionalism.

• Trained front desk agents on service standards, reservation procedures, and property policies.
• Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
• Resolved guest concerns promptly, maintaining professional communication and service recovery.
• Monitored daily arrivals, departures, and room assignments to support efficient occupancy flow.
• Coordinated with housekeeping and maintenance to address room readiness and guest requests.
• Audited cash drawers, folios, and transaction records for accuracy and compliance.
• Managed scheduling and task coverage to maintain consistent front desk staffing.
• Updated reservation details in property management system and verified special guest requests.
• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Scheduled and assigned daily work and activities for team members.
• Collected room deposits, fees, and payments.