Annette Villegas
Summary
Dynamic worker with proven team player and customer service excellence. Expert in money handling and fostering positive customer relations, significantly enhancing customer satisfaction. Skilled in communication, decision-making and time management, achieving operational efficiency. I enjoy a collaborative work environment, driving performance and quality daily.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Good2Go
06.2022 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Grocery Store Clerk
Saveway Market
02.2021 - 06.2022
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted customers in locating items, contributing to a positive shopping experience.
- Collaborated with fellow team members to complete daily tasks efficiently and effectively.
- Increased customer satisfaction by providing friendly and efficient service during checkout.
- Operated cash registers accurately, processing transactions quickly and efficiently.
Team Leader
Walmart
03.2003 - 02.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
Early Childhood Care And Education
San Jose City College
San Jose, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Time management
Timeline
Assistant Manager
Good2Go
06.2022 - 08.2024
Grocery Store Clerk
Saveway Market
02.2021 - 06.2022
Team Leader
Walmart
03.2003 - 02.2021
Early Childhood Care And Education
San Jose City College
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