Annette Williams
Montgomery,AL
Summary
Highly experienced, skilled, and detail-oriented Customer Support & Operations Specialist with over 10-year collective leadership experience in Customer Service, Data Entry, and Team Leadership.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
Medical Place
07.2018 - Current
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction scores by 30% through the application of superior conflict resolution and problem-solving skills.
- Actively supported service associates by quickly responding to over 40 incoming calls daily.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
Data Entry/Account Administrative Representative
Medical Place
06.2013 - 06.2018
- Performed administrative tasks and assisted in executing business solutions.
- Successfully entered data into company database and validated accuracy of valuable company information.
- Used and analyzed data from automated information aggregators to update database.
- Collaborated with marketing department to develop targeted promotional materials for sales team, resulting in 20% higher conversion rate among potential clients.
- Input financial data and produced reports using CRM Software.
Education
Bachelor Computer Information Systems -
Alabama State University
Montgomery,ALSkills
- Efficient and Detail-Oriented
- Technical Support
- Supervisory Experience
- Communication
- Relationship Building
- Salesforce
- Customer Service
- Creative Problem Solving
- Project Management
- Data Entry
- Multitasking
- Microsoft Office
- Work Prioritization
Timeline
Customer Service Supervisor
Medical Place
07.2018 - Current
Data Entry/Account Administrative Representative
Medical Place
06.2013 - 06.2018
Bachelor Computer Information Systems -
Alabama State University