Annette Wiseman
Grove City
Summary
Dynamic leader with a proven track record at Defense Finance And Accounting Services, excelling in staff management and strategic planning. Elevated team productivity and customer satisfaction through innovative solutions and effective communication. Skilled in conflict resolution and complex problem-solving, achieving significant employee engagement and operational efficiency.
Overview
5
5
years of professional experience
Work History
Supervisor
Defense Finance And Accounting Services
08.2024 - Current
- Promotion Obtained GS7/8
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Lead Accounting Technician
Defense Finance And Accounting Services
08.2023 - 08.2024
- Promotion Obtained GS 6/7
- Increased productivity by implementing new software tools for more efficient data entry and report generation.
- Enhanced financial accuracy by diligently reviewing and reconciling accounting records.
- Conducted research to resolve complex accounting issues, enhancing overall departmental knowledge.
- Supported accurate financial reporting by maintaining organized digital and physical documentation.
- Assisted in the preparation of comprehensive financial statements for management decision-making purposes.
- Participated in special projects as assigned by senior management, demonstrating adaptability to shifting priorities within the organization.
- Maintained strict confidentiality of sensitive financial information to protect company interests while adhering to regulatory requirements.
- Provided excellent customer service when addressing billing inquiries from clients, resolving concerns promptly and professionally.
- Trained junior staff members on accounting best practices, fostering a cohesive team environment focused on quality outcomes.
- Managed accounts payable/receivable activities, ensuring timely payments to vendors while minimizing outstanding receivables.
- Collaborated on cross-functional teams to optimize business processes and achieve organizational goals.
- Ensured compliance with internal controls, policies, and procedures through rigorous audits and reviews.
Customer Service Representative
Defense Finance And Accounting Services
02.2023 - 08.2023
- Promotion obtained GS 6
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Accounting Technician
Defense Finance And Accounting Services
05.2020 - 02.2023
- GS 5
- Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
- Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
- Completed bi-weekly payroll for company employees.
- Supported smooth payroll administration through diligent record-keeping, proper deductions calculation, and prompt issue resolution.
- Contributed to successful audits with comprehensive preparation of supporting documentation and effective communication with external auditors.
- Facilitated smooth financial operations by processing invoices accurately and efficiently, avoiding late payment penalties or disputes.
- Enhanced vendor relationships by managing accounts payable efficiently, negotiating favorable terms when possible, and ensuring timely payments.
Education
Master's In Human Resource Management - Human Resources Management
Keller Graduate School of Management
Naperville, IL02.2018
Bachelor Of Business Administration - Human Resources Management
DeVry University
Naperville, IL02.2016
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Staff development
- Lean 6 Green Belt Certified
- FM certified
- Team building
- Processes and procedures
- Relationship building
- Policy enforcement
- Public speaking
- Conflict resolution
- Inventory oversight
- Expectation setting
- Negotiation
Timeline
Supervisor
Defense Finance And Accounting Services
08.2024 - Current
Lead Accounting Technician
Defense Finance And Accounting Services
08.2023 - 08.2024
Customer Service Representative
Defense Finance And Accounting Services
02.2023 - 08.2023
Accounting Technician
Defense Finance And Accounting Services
05.2020 - 02.2023
Master's In Human Resource Management - Human Resources Management
Keller Graduate School of Management
Bachelor Of Business Administration - Human Resources Management
DeVry University
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