Annette York
Albemarle,NC
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Willingness to be able to learn new things and be able to train team on new products and or policies.
Overview
7
7
years of professional experience
Work History
General Manager
Advance Auto Parts
05.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Advance Auto Parts
11.2018 - 05.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
General Manager in Training
Advance Auto Parts
05.2018 - 11.2018
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Part Time Salesperson
Advance Auto Parts
10.2016 - 05.2018
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Part time Key Carrier/ opened and closed the store
- Trained new hires
- Within 6 months was moved up into a Full Time position that was named the FLEX program for Commercial Customers where I Dispatched out Drivers to go to our 4 surrounding stores to get parts and deliver them to Commercial accounts within a 90 minute time frame.
Education
High School Diploma -
West Montgomery High School
Mount Gilead, NC06.1995
Skills
- Time Management
- Problem Resolution
- Staff Motivation
- Operations Management
- Employee Scheduling
- Coaching and Mentoring
- Profit and Loss Accountability
- Staff Training
- Labor Cost Controls
- Outsourcing
- Profit and Loss
- Team Training
Accomplishments
2017 was given the opportunity to run one of the first and only Flex programs with Commercial and ran it very successfully. As I moved on to GMIT position I successfully trained my replacement to ensure the same things were being done to continue to be successful for our customers.
2021 I was awarded Fueling the Frontline for outstanding sales, ended the year being number 1 in margin. Built 2 very good teams between the stores that I have been a Manager at, we strive for being a great team and helping each other.
Muscle Cars-Restoring and Driving
I have a 72 Dodge Demon that I have owned for the past 10 years that we have been restoring. It started life as just a rolling body and we built 2 different engines for it along with a lot of other things. It was a daily driver at one point and time but now is driver for pleasure and fun.
Timeline
General Manager
Advance Auto Parts
05.2022 - Current
General Manager
Advance Auto Parts
11.2018 - 05.2022
General Manager in Training
Advance Auto Parts
05.2018 - 11.2018
Part Time Salesperson
Advance Auto Parts
10.2016 - 05.2018
High School Diploma -
West Montgomery High School