Annette Young
Bethel Springs,TN
Summary
Dynamic and results-driven professional with extensive experience at Kelly Services, excelling in customer service and conflict resolution. Proven ability to enhance customer loyalty through empathetic communication and critical thinking. Skilled in data entry and maintaining accurate financial records, consistently improving operational efficiency and client satisfaction.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Kelly Services
04.2016 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Owner
Abvoss
01.2000 - 04.2015
- Virtual Office Support Services, offering virtual assistance for businesses, individuals, and traveling executives.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Maintained payroll for two employees.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
Associate of Arts - Fashion Design
William Rainey Harper College
Palatine, ILAssociate of Science - Elementary Education
Elgin Community College
Elgin, ILAssociate of Arts - Elementary Education
Northern Illinois University
Dekalb, ILBusiness Management
National Louis University
EvanstonSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Kelly Services
04.2016 - 04.2019
Owner
Abvoss
01.2000 - 04.2015
Associate of Arts - Fashion Design
William Rainey Harper College
Associate of Science - Elementary Education
Elgin Community College
Associate of Arts - Elementary Education
Northern Illinois University
Business Management
National Louis University
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