Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Annette B. Rodriguez

Hialeah,FL

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

7
7
years of professional experience

Work History

Front Desk Supervisor

KW Property Management
06.2022 - Current
  • Supervise front desk team to ensure exceptional customer service and efficient operations
  • Handle escalated resident and guest concerns with professionalism, resolving issues promptly
  • Oversee check in and checkout procedures, ensuring accuracy and adherence to company policies
  • Maintain an organized, welcoming front office environment, reinforcing a positive first impression.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.

Shift Lead

Walgreens
06.2021 - 06.2022
  • Enforced company policies and regulations with employees.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.

Customer Service Coordinator

TJX Companies, Marshalls
02.2019 - 06.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Education

High School Diploma -

Miami Beach Senior High
Miami Beach, FL

Skills

  • Customer service excellence
  • Complaint handling
  • Call flow maximization
  • Retail experience
  • Register operations
  • Payment processing
  • Team motivation
  • Staff supervision

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Front Desk Supervisor

KW Property Management
06.2022 - Current

Shift Lead

Walgreens
06.2021 - 06.2022

Customer Service Coordinator

TJX Companies, Marshalls
02.2019 - 06.2021

High School Diploma -

Miami Beach Senior High

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