Annabelle Brown
Bonney Lake,WA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Owner
Annie’s Animal Antics
Bonney Lake, WA
11.2023 - Current
- Managed day-to-day business operations.
- Provide exceptional in-home animal care and dog walking.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Maintain a well organized schedule provide care for multiple clients.
Manager
Tails Pet Resort
Bonney Lake, WA
11.2020 - Current
- Train new employees on company policies, operations, and safety.
- Implement risk reduction techniques and de-escalation procedures where necessary.
- Provide exceptional customer service to clientele and personal care to their pets.
- Develop work schedules for employees and approve time off requests.
Licensed Esthetician
William James Hair & Skin Studio
Kent, WA
10.2021 - 03.2022
- Performed various facial and body treatments, including microdermabrasion, chemical peels, waxing, and facial massage.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Practiced cultural awareness and diversity inclusion for specific requests such as retaining religious head/facial wear during appointment.
Account Specialist
Conservice Utility Experts
Rexburg, ID
01.2020 - 01.2021
- Established new accounts while maintaining current client profiles in online billing system.
- Navigate complex computer programs and databases to confirm account information is complete and accurate.
- Ensure up to date billing documentation to improve the quantity of punctual payments.
- Use professional phone etiquette to speak with customer service representatives to obtain account information and billing statements if necessary.
Education
High School Diploma -
White Pass Jr/Sr High School
Randle, WA06-2017
Skills
- Customer relations
- Small business operations
- Time management
- Verbal and written communication
- Employee training and development
- Creative problem solving
Timeline
Owner
Annie’s Animal Antics
11.2023 - Current
Licensed Esthetician
William James Hair & Skin Studio
10.2021 - 03.2022
Manager
Tails Pet Resort
11.2020 - Current
Account Specialist
Conservice Utility Experts
01.2020 - 01.2021
High School Diploma -
White Pass Jr/Sr High School